Paula S.
Herbies a work in progress
26/8/26 Update - Herbies has resolved the issue, which I appreciate, sadly I do however feel this was in response to my review. Herbies product I am yet to see its effectiveness, still early days yet I will not be using this company again and now have to cancel my bank card details!! I started a subscription and due to only just receiving the product I tried to access my account and subscription to pause, I have been trying for the last week so was unable to stop the next payment despite several emails being sent! I will cancel my card now and will not use this company ever again. Mainly because it feels like a scam, email link continually loops so you cannot access to pause or cancel the subscription. Further more any emails sent are not responded to. Such a shame!
Response from HerbiesAug 19, 2026
Hi Paula, First and foremost, I sincerely apologise for the frustration and inconvenience you have experienced. I completely understand how upsetting it must have been to repeatedly try to access your account and pause or cancel your subscription, only to encounter the looping issue and have difficulty getting a response to your emails. I’m also sorry that this experience has left you feeling that way about Herbies. We truly appreciate you bringing this issue to our attention. I can confirm that your most recent order has now been fully refunded, and your subscription has been cancelled. You will not be charged for any future subscription orders. Please also check your email, as we have sent you a separate confirmation regarding your refund and subscription cancellation. Once again, I sincerely apologise for the inconvenience and frustration caused. Kind regards, Herbies Customer Support




