Maria
Herbies
This company sign you up to subscribe on a monthly basis, the only trouble is i was unaware of this, it is done in a way that i didn't realise. I only noticed when I checked my bank account. They make it extremely difficult to cancel. The packaging the product came in smelt of petrol, I but them straight in the bin. I would not have set up to subscribe to this company, be very careful.
Response from HerbiesAug 31, 2026
Hi Maria, Thank you for sharing your feedback. I sincerely apologise for the experience you’ve had and completely understand your concerns regarding the subscription, cancellation process, and the condition of the packaging. At the moment, we’re unable to locate your details in our customer records based on the information provided in your review. Could you please email us directly at [email protected] and mention Maria in your message? I will personally handle your case, review the details of your order and subscription, and do my very best to help find a fair resolution as quickly as possible. We’re also very sorry to hear about the petrol-like smell from the packaging. Your feedback is important to us, and we’d like the opportunity to look into this properly with our team. We sincerely apologise again for the experience you’ve had, and I’ll make sure your case receives the attention it deserves. Kind regards, Herbies Team