Henry MedsReviews of henrymeds.com

The company needs to address the issue of a customer not being able to allow voice/camera on their laptop. I am 74 years old and had 4 different appointments cancelled because I couldn't/was ignorant on how to connect with the provider/health care interview. Their information, email address - askhenry didn't help - gave computer programmed responses that didn't solve my problem. And the help phone number did not respond in a timely manner to save or allow my scheduled appointment. Previously I had the same problem and Henry Meds allowed a cell phone interview, however on this frustrating go around, when I suggested a phone interview, there was no favorable response. I had been a customer for over 2 years with a yearly prescription in place. Henry Med was prompt to refund my yearly prescription of $2,364.00. I have since found another provider at half the cost. Their Medical staff were prompt and offered suggestions when I complained of dizziness and nauseous conditions. Found the cause to be ear situation.

Not only did they raise their prices but now in order to get a multi-month plan they are requiring you to pay it all up front first! It’s either that or month-to-month for $300/month!! It now goes from month-to-month straight to 6 months & then 12 months! Since there’s plenty of competition out there now, you would think that they would make it more appealing for you. Too much money now…I’m so disappointed.

Quick responses to questions, easy to subscribe!

I been rocking with Henry meds for about 2 years.. easy process no hassle

Unsympathetic, poor customer service, generic hr answers, lack of communication.

Terrible customer service, started me to low on trt that made me feel terrible. Refused to listen to me and tried to reduce it to nothing even tho my levels were very low. Would not reply to my emails when I had a problem. The worst, the absolute worst.

In June, everything was wonderful! I met with the NP and 3 days later my medicine was on its way to me. This month, not sure what happened. It has been over a week, no medicine and when zi went into my patient portal, there is no evidence of my appointment with the NP. There is no evidence that the prescription has been sent to the pharmacy, I have contacted the care team several times when no explanation as to what is going on and where my prescription is. Not happy at all!!

Two months of pain (some debilitating). A month of me telling them over and over, through 5+ support tickets that were mostly ignored. A canceled appointment. A no-show appointment. Had a support ticket call, and they told me to stop taking the meds immediately and that I needed to see a doctor. Then, as a follow-up, they booked a call which was never formally scheduled. And when I was finally put on a call with a nurse practitioner after two weeks of waiting, she had zero record of any of it and thought we were there for a routine weight-loss check-in. Patients in real pain deserve to be heard. I wasn’t — I was processed. I’m canceling at their direction, and I won’t be back. Don’t rely on Henry Meds if your health isn’t "routine".