Henry MedsReviews of henrymeds.com

Terrible customer service. You cannot reach anyone by phone and their online help form and voicemails aren't answered for days. The last time I tried, I didn't receive a response for FIVE DAYS. Completely unacceptable. A medical services provider should respond within 12-24 hours maximum. The only reason is I didn't give 1 star is that the GLP drugs did actually work. Once you finally get a hold of someone.

The provider seemed very short and in a hurry for the few minutes she spent with me for an appointment. I felt like a number in a queue. Please train your providers to have compassion for the work they are doing.

I am a re-signing patient of Henry Meds. It took me 9 days of back-and-forth emails to FINALLY get the answers to my questions. There was no person available to speak with using the Customer Service phone number??? My questions could have been resolved with a 10-minute telephone conversation. I had 12 email correspondences with a representative. She clearly did not understand what I was asking, and I clearly did not understand what she was asking of me. I did finally get a resolution and resigned. If I was a first-time patient, I would have looked for another option. I would not recommend Henry Meds to anyone that is starting a GLP-1 without the ability to speak one on one with a representative!

In June, everything was wonderful! I met with the NP and 3 days later my medicine was on its way to me. This month, not sure what happened. It has been over a week, no medicine and when zi went into my patient portal, there is no evidence of my appointment with the NP. There is no evidence that the prescription has been sent to the pharmacy, I have contacted the care team several times when no explanation as to what is going on and where my prescription is. Not happy at all!!

I dont know how all these reviews say the staff is polite and responsive it is next to impossible to speak with a real person they have been super late sending me the order so I can schedule my blood work then once I get the blood work done they don't have an appointment to meet with one of their doctors for 2 to 3 weeks so I've paid for 12 months worth of service and at best I've gotten 9 and a half months worth of treatment the rest of the time is me waiting around to speak to a human being because they forgot to send my lab order

I've been a customer for over 2 years with Henry meds recently they changed pharmacies and my semi-glutide is diluted and not working. And paying $297 a month with horrible customer service. I have tried for over a week to reach someone through email, social media comments and messages, phone calls, and chats and no response. I had no choice but to cancel my subscription if the med isn't working and I can't get in touch with anybody why would I stay with this company. Do yourself a favor if you're reading this review and look into another company there are much better, and cheaper companies out there. Absolute horrible customer service same unintelligent guy answers the phone and submits a ticket for you but that is the only thing he is capable of doing. Do better Henry meds!

The practitioner was 13 minutes late to my first appointment. She apologized and once on the call did fine. If I was conducting a first meeting with a new client and was 13 minutes late without notifying them I would be fired. I was disappointed.

Week 16 and have gained 11 pounds. Still feel hungry and have no side effects. Not sure I am getting actual medication from pharmacy or just saline. Submited 2 request for help have gotten no response. The medical person I video chatted with was rude and uncaring. I signed up and paid for a full year and now I am stuck.