Henry MedsReviews of henrymeds.com

Any convenience Henry Meds promises is completely wiped out by reckless operational negligence. In a single year, they cycled through three separate compounding pharmacies, resulting in wild inconsistencies in medication quality, packaging, and basic supplies. One delivery arrived with mislabeled information, incorrect dispensed amounts, and mismatched supplies—sending more draw needles than injection needles. When dealing with prescription pharmaceuticals, this isn’t just sloppy logistics; it’s a failure of basic quality control. Their internal operations are chaotic and completely uncoordinated. I routinely had to chase down their staff just to get the mandatory lab orders submitted so I could refill my prescription. Because of their systemic delays, I was left without vital medication on two separate occasions—one gap stretching for more than two weeks. Henry Meds has scaled far beyond what their back-end infrastructure can handle, and their paying patients are the collateral damage. When a healthcare company is suffocating under its own administrative incompetence, patient safety is the first thing sacrificed. I canceled my service, and I strongly warn anyone considering them to take their health somewhere that actually manages risk and respects patient continuity of care.

I paid for several months of service but did not receive the medication or the support I was promised. I only received medication twice despite paying for multiple months, and getting help or answers from customer service was extremely frustrating. The lack of communication, follow-up, and customer service has been very disappointing. I feel I wasted a significant amount of money for a service that did not deliver what I paid for. I would not recommend Henry Meds based on my experience.

Paid almost $1500 in April, have only received one refill. I had asked for refund, no response. Total confusion about whether contract was canceled or not after they split from a provider earlier this year. Cannot get explanation. Do not recommend.

Had an initial consultation and my provider no-showed. The support line routes straight to voicemail. I want someone from Henry Meds to contact me to reschedule my initial appointment. Not thrilled with my experience so far.

My experience trying to establish care here has been incredibly frustrating, and at this point, I’m honestly angry with how poorly the entire process has been handled. My first appointment started late, only for the provider to tell me, “You’re not even on my schedule because I’m not licensed in your state, so I can’t help you.” I’m still not sure how an appointment gets scheduled with a provider who legally cannot provide care in my state. She told me someone would reach out to get everything corrected. No one ever did. I eventually had to initiate communication myself just to get another appointment scheduled. That led to my second appointment. Once again, I made sure I was available and on time. More than an hour and a half after the scheduled appointment time, I was still waiting with no provider and no meaningful communication about what was happening. I completely understand that providers can run behind and unexpected situations happen. But this is no longer about an occasional delay. This has been one problem after another: slow communication, an appointment booked with a provider who couldn’t legally treat me, no follow-up when I was specifically told there would be one, having to chase down the office myself, and then waiting 90+ minutes for the replacement appointment. Patients are expected to show up on time, keep their appointments, and communicate when something changes. Expecting that same basic level of professionalism and respect in return should not be unreasonable. Trying to book an initial appointment and establish care should not be this difficult.

Along with multiple other users, they took my year's worth of money and ghosted me. My prescription has been delayed at UPS for 5 days already. This is a refrigerated, expensive medication. I would definitely NOT recommend this company.

My biggest concern with Henry Meds is their customer support. They provide a phone number, but no one answers. I tried calling multiple times last year and again this year without ever reaching anyone. Email support is extremely slow as well. The first time, I waited about a week for a response. More recently, I sent two emails asking for help. After a week without a response, I contacted them again to say that my request was no longer relevant and that I no longer wanted to continue with their service. They finally responded on the 10th day and apologized for the delay. This is important to know before signing up. Henry Meds provides ongoing medical treatment, and there may be times when you need timely help with your medication, dosage, refill, or treatment. Waiting 7–10 days for a response in those situations is not acceptable. Based on my experience, I would not recommend Henry Meds to anyone who expects reliable and timely support.

They are over priced and difficult to work with. Doc was 20 mins late to telemedicine appointment. He was extremely rushed and hard to follow. If you want to cancel you have to go through customer service; you can’t find it on your portal anywhere and they are super sneaky about monthly charges. One for the subscription every month even if you don’t have an appointment plus I found another $49 charge for three months in a row even after I cancelled the subscription! I had to have them delete my credit card to avoid more monthly charges; something that also had to go through customer service. Honestly there are better options out there. You’ve been warned.