Henry MedsReviews of henrymeds.com

Company is horrible with communication. Signed up and heard nothing for a week. Submitted a ticket and heard nothing. Then got notice prescription was entered for me but not with the right medication. Submitted another ticket. Called customer service and talked to an agent who said someone would contact me. Never heard from anyone and RX i don't want is on its way. So I'm out $170 for something I never wanted. Horrible customer experience.

The practitioner was 13 minutes late to my first appointment. She apologized and once on the call did fine. If I was conducting a first meeting with a new client and was 13 minutes late without notifying them I would be fired. I was disappointed.

Impossible to reach customer service. My subscription refills are not being filled. I submitted four times to their online forms, and called twice. When I called (both within posted biz hours) I got an answering service who said all they can do is submit another ticket. Left phone number and email, with no response. Six attempts to contact customer support have been left unanswered. If you can get your meds elsewhere, I’d suggest it.

When I initially began utilizing your services, I was highly impressed by the organization's responsiveness and thorough explanations. Unfortunately, there has been a noticeable decline in communication efficiency and client support recently. Navigating essential tasks—such as coordinating medication adjustments or reaching a healthcare professional—has become exceedingly difficult. Currently, calls to your contact number result in my information being taken by an assistant to open a ticket, but these inquiries consistently go unanswered. Furthermore, submitting tickets independently through the client portal has yielded no follow-up or professional contact. Clear and reliable communication is vital for patient care and client retention. I strongly urge management to address these operational bottlenecks so that clients can receive the timely support they require.

I’ve used Henry vs Meds for weight loss and feel confident in their care. I had surgery so took a long break, but am back on it again. It has been successful for me and I’ve lost over 30 pounds so far. I do keep the anti nausea pills in the cabinet and use them once in a while. Thanks for making my life better with a safe weight loss.

Quick easy and affordable. Communication was quick and prompt.

I've been a Henry Meds customer for more than a year. I had a great experience until recently. My card was charged, but my prescription was not sent. I called and left messages with their answering service, sent messages through the patient portal and emailed support...about a dozen contacts within a week. I still have gotten no response. My quarterly blood work is also past due because Henry Meds has not sent the paperwork. It's like they broke up with me, but still charging me for services and products NOT being supplied. Seems fraudulent and criminal. Henry Meds made a bot response to this review to email them at their support email address. I sent multiple emails to that address prior to this review with NO RESPONSE. Their bots work, but their support team doesn't seem to. Henry Meds finally emailed me after a week of calls and messages. They admitted their error, refunded my charge for product-not-recieved, and renewed my prescription. In the end, they did the right thing. The week of non-response was frustrating to say the least. Hopefully, things are back on track now.

There is a long delay on customer service responding to concerns. I was on the glp1 pill for 2 months, with a dosage increase. I submitted a request to customer service a week ago expressing my concerns and a new appointment. Have yet to hear back. During the 2 months I have been on the pill, I have seen absolutely no results . There is only one more increase that they would approve if I were able to get a response from anyone at the company. Not worth risking another $537.00. Spend your hard earned money somewhere else where you may get to see results, because this isn’t it. I cancelled my subscription today.