Henry MedsReviews of henrymeds.com

I started out with an oral medication.After 3 weeks of trying to get customer service to help me make a change in medication or to just advise, I still did not get a phone call, email or message in the app. Customer support knows nothing about who they are sending messages to. I have request my money back and still have not spoken to or been in contact with anyone in the company that can help. My advice is use another company because this one SUCKS!

They have been ignoring me for four months about trying to get my medication refill appointments but still charging me every month. I have called, emailed, send tickets in their online system, left messages with their answering service. Do not work with them.

Horrible customer service. It was not always like that, I’ve been using them for about a year and a half without issue, but the last 6 months something changed and their customer service is NILL. They charge your card reliably, without issue every month, but good luck getting a response from anyone if you call/email or submit a ticket. They don’t let you refill a prescription without another appointment, but it’s impossible to make an appointment! They send you a link that will ultimately just say “sorry, no appointments available at this time”. Your requests for customer service will go unanswered, but you WILL be charged every month. It’s shady at best. I’m changing providers and disputing with my credit card company. Run the other way!

As a Critical Care Nurse, I was very hesitant, after extensive research and verification, my wife and I both started with Henry's. My wife lost right around 40lbs and has kept it off, I lost 30 plus, however due to some scheduled surgeries, which I had to stop the medication, every time I started back up it was it was like walking back into my doctors office and saying okay how do we start therapy again. All along the way I was able to make video chat appointments with my Practitioner anytime I needed. Henrys is not one of these online companies where you can not understand any of its employees or customer service reps, due to bad overseas phone connections that are exacerbated by foreign accents, or the only communication is only done thru cell phone apps only? Thank You Henrys, Respectfully, and gratefully, Thomas & Lisa P.

Got an email that I needed to schedule an appointment with the provider to continue treatment. The appointment schedule page doesn’t work on the website. I have been trying for days to get someone to call me back. I am out of meds with no way to schedule an appointment to get them. I have sent support request emails and called multiple times with no response. This customer service is non existent.

Meeting and chatting with a Dr was easy, communication with her after my prescription was sent out to me was not even an option on my portal. Reached out to the support team through email 3 months later to find out the Dr is no longer with the company. The medication that was sent had very little effect & I’ve taken this medication from my in person doctor months before.. the first month I took the medication with my in person doctor I lost 10-15lbs, with this medication I lost maybe 4lbs? I also started feeling a weird pain in my rib area everytime I took the medication. I would be very cautious with this company & who they send you medication through. Please do your research.

Henrymeds is by far one of the shadiest, most unresponsive and unethical medical organizations that I have ever dealt with. For starters, they issue medication without ever having met with the patient. They prescribe non FDA approved medications. They have a call bank where patients leave message — without a response for weeks on end. And when they finally respond, they engage in tactics intended to delay any interaction with a medical provider. It is a joke. Incredibly, once they billed my credit card, customer service all but became non existent. I have a friend who experienced very similar issues. Very disheartening to say the least.

Paid for my first month l. Medication got delayed with UPS. Never received it. Even if I did I would throw it in the trash being over 3 days since left the pharmacy facility or warehouse wherever it comes from in Kentucky. Very disappointed and didn’t even get a refund for meds I never received