Henry MedsReviews of henrymeds.com

Customer service seems irritated when asked for service. Two weeks of communication and the fee was charged but no service was offered. The company appears to be run with a lose, casual, and careless business model. A disappointment or a learning experience? Both

I used Henry Meds for 2 years. Whenever I had a question I’d call and get a Henry Meds associate on the phone immediately. It seemed like any time of day. If they couldn’t solve it then, I would get a call back within a day with the issue resolved. 2 months ago I realized I hadn’t received any emails about billing, refills or appointments. I started calling and found they have an answering service now. After 7 weeks, 12 phone calls, 8 emails, 5 messages on their portal, I cancelled. 2 hours after I cancelled I received an email hoping I will return someday. If it wasn’t for that I would have guessed that they were out of business. They left me hanging without medication for almost 2 months with no end in site. No appointment, no follow ups, just ghosted.

The reply they gave is simply not true. They are still charging me. I’m going to have to close the bank account to make them stop and I’m so angry. I’m not the only one who has had to deal with this and they can’t even reply to me via phone, email or mail. This company is fraudulent and should be investigated by the attorney generals office and forced to return money that they STOLE. Same song and dance…. After signing up and explaining that I had been fighting breast cancer and would have to stop to have reconstructive surgery (three months in) they explained my account would be put on hold. I gave them over 30 days notice and they ghosted me. I called the bank and they claim they have no way of stopping them because it’s a ACH so Henry Meds continue to charge me and haven’t sent me anything since Sept and won’t cancel my contract. I have emailed , called, sent requests through their online system and they keep on charging me. I’m going to call an attorney and the inspector generals office involved. This is absolutely criminal!

Horrible customer service. I paid for 3 MONTHS ($450) but never received a prescription refill. After seeing all the 1 star reviews on here, its evidemt that this is a common practice for Henry Meds. I had a virtual appointment scheduled for June 8th and logged in 10 mins prior... and waited almost 30 minutes before calling customer support. I ended up canceling my subscription due to this lack of customer support and not receiving my medication refills! AVOID THIS COMPANY!

They sent me an authorization to sign that said $0 on it. I signed it. (Not thinking it was free but they'd send a new one stating the cost) and they charged my card almost $900 for 3 months prior to sending a new consent. I have a screenshot of the $0 one. This is not ok. What if I didn't have that money in my account?

Subscription charged at $400/month when I haven't received medication in over a year. They provide a customer care number but the person on the other end is just human voicemail -- they take your phone number, email, and name, but can't see your account or answer any questions, they just say they'll have someone call you back. When I tried to cancel the subscription online, it offered to cut my cost to $178/month. What a scam.

I've been a customer for over 2 years with Henry meds recently they changed pharmacies and my semi-glutide is diluted and not working. And paying $297 a month with horrible customer service. I have tried for over a week to reach someone through email, social media comments and messages, phone calls, and chats and no response. I had no choice but to cancel my subscription if the med isn't working and I can't get in touch with anybody why would I stay with this company. Do yourself a favor if you're reading this review and look into another company there are much better, and cheaper companies out there. Absolute horrible customer service same unintelligent guy answers the phone and submits a ticket for you but that is the only thing he is capable of doing. Do better Henry meds!

I was a paying TRT customer for two years, and initially the service was excellent. Unfortunately, things changed after they switched pharmacies. Three of my last four prescription orders were delayed, and this most recent one never arrived at all. Over the past three weeks, I have called seven times and only reached the answering service. Each time, I was told someone would return my call, but no one ever did. I also sent five emails and received no response. Even the online chatbot simply directs customers back to the answering service. Throughout this entire process, I was unable to get anyone to tell me where my medication was or provide any meaningful assistance. The only communication I received was an automated email stating that my address had been updated—even though it was the exact same address that has been on file the entire time. Ironically, they had no problem processing my payment. Based on my recent experience, customer service appears to have become a very low priority. After weeks of unanswered calls and emails, I canceled my membership and decided to take my business elsewhere. If you're looking for a company that is responsive and willing to help when issues arise, I would recommend looking at other options.