HemperReviews of hemper.co

They were very helpful and very understanding about what happened

I was confused by her message.. i ordered a bong - it was shipped and arrived completely smashed without proper packaging.. she said she would replace but if it is broken again i need to order some insurance to guarantee you will cover replacement of broken things…

Extremely nice, understanding, and helpful for my situation. I greatly appreciate the assistance!

Nothing is fixed!! Customer service is awful! I am canceling . I signed up for a subscription box for 6 months you have sent me 2 of the same boxes each month for April and may and now it says I only have 2 boxes left when in reality I should be good until October. No thanks to Sandi she has screwed my account up resolved nothing I have asked for calls from a supervisor shit a call from ANYONE would be nice to resolve what your rep messed up!

Customer service didn't resolve anything I haven't received 4 boxes that I've paid for when I haven't had any problem for years with packages being delivered. Now I'm out A lot of money due to hemper being incompetent and they didn't even try to fix the issue at all. I wouldn't recommend this company to anyone at this point as they are just scamming people out of their hard earned money while shutting down the best way to contact them. Truly an awful experience. (The date isn't accurate as there's 4 dates I never received my package and multiple other dates where customer service sucked)

I was able to find the right items I wanted and have them shipped right in America.

I have been ordering all of my glass from Hemper since September of 2017. This is the first time I've had a bad experience. I placed my order on 05/02 and it was not shipped until 05/12 due to my order not being put in a shipping batch. However I was never contacted about this until I reached out to find out what was going on. I tried emailing but never received a response, when I tried to do a chat it took almost an hour before I finally got a response. This was supposed to be a present for mother's Day and wasn't sent to me until the day after. Leaving my mother with nothing to open for mother's Day, because this was all I could afford to get her and all she wanted. Very disappointed in this customer service. Though when I was finally connected to representative through the chat she was very helpful! Might have to reconsider who I get my glass through...

Some items I recently purchased did not make it to my home. I contacted customer service and Sandi took care of all my issues. I am quite pleased.