HemperReviews of hemper.co

Hemper took so long to get back to me I went to bed. Never got to talk to anyone.

Sandi was very friendly and fast! I had a great experience!

I contacted Hemper about a cracked pipe and they had a brand new replacement in the mail and on my doorstep within 3 to 5 days free of charge. Brilliant customer service.

Top of the line customer service emails back immediately just super helpful. Love the company

I tried ordering the Chronic XL box but the payment system was down. It was my first order. I spoke with a customer rep named Sandi and she was wonderful and extremely supportive and professional. I will continue to do my shopping with Hemper from now on thanks to her.

Sandi was very nice and helpful!

Ran out of supply and said nothing until I had to email multiple times to find out what was happening

This company has THE WORST policies in place. These policies do not allow for technical errors to be fixed. I placed an order with HEMPER in November and they have continued to charge me for a subscription I never signed up for. They gave me no proof of signing up and actually admitted that I did not have an account with them. I was charged $40.38 two times without placing an order. Hemper continued to place orders and bill the card I used one time for a previous purchase. I used to be a long time customer of HEMPER since 2019 but I will never shop here again and I will never suggest this business to anyone else. HEMPER STOLE MONEY FROM ME AND REFUSES TO GIVE IT BACK.