HemperReviews of hemper.co

I ordered something back in may, for a birthday gift, it’s the end of August never received anything

My package was out for delivery at my local post office then got sent back to the distribution center did you have a problem with the package or address.

whenever i received the theme box, the banger was broken off the buvket and i did not receive the theme sticker

I loved all the boxes I received from hemper and am sad to end my subscription for the time being. But I am sure I will be returning sooner than later

I am being sent a box that I did not order.I sent an email refusing the order several days ago after I got an email telling me I had ordered a box.I did not order nor do I want this box!

I didn’t like the fact that I ordered one item and a totally different item was sent. And this isn’t the first time it has happened. I ordered the same item the previous month Jun 2023 and I was told it wasn’t what I ordered. I’m considering not to order from Hemper again because nothing could be done no discount

9ne item was broken, but customer service responded promptly.

A bong I ordered came defective, and I blatantly stated that in my email with customer service. Their response was "Oh, looks like it was damaged in shipping." They had me fill out a claim with Route, who don't have a functioning email posted on their claim system and never sent me a confirmation email. With no word from them and no confirmation I reached back out to customer service. Now by this time the bong is out of stock again, which I had been waiting for it to come in to stock. Your reminder emails never made it to me, I ended up checking the site randomly and saw it in stock. So, while customer service had me running in circles, the bong is out of stock again. This is just horrible handling of this situation, I honestly never want to order anything with you again after this.