HelloVacayReviews of hellovacay.com

Purchased a lifetime membership for vouchers for delays which was arbitrarily changed to sell passes, requested a refund with no response.

Please don't fall for this scam trap. I bought a lifetime membership a month ago, then a sudden change of membership plan, which they said they cannot avoid. I am not happy with the benefits that I paid for, two thumbs down to this company

Signed up and paid for a year's subscription because I wanted "free airport lounge access for any flight delay over one hour for yourself and up to four people traveling with you." Registered some flights I'd booked. A month later I noticed the "My Trips" section of the website had been removed along with my registered flights. Their response? "Due to unforeseen circumstances beyond our control, we can no longer offer airport lounge access to our members." OK, just give me a refund then. Still waiting and they've stopped replying to emails. Absolute disgrace. Avoid.

Booking Made Easy and Affordable As a working parent, I’m always on the lookout for ways to stretch the family budget. That’s where HelloVacay comes in. Their ambassador membership gives me access to some of the best deals around, making hotel bookings a no-brainer. We can stay in great places without pinching pennies too hard. Big thanks to HelloVacay for making our family vacations more manageable and enjoyable!

I bought lifetime insurance that included free access to the airport lounge in case of a flight delay of at least 1 hour. However, without any proper communication, the company no longer offers this service. As per inquiry, they stated, 'Due to circumstances beyond their control, we can no longer offer airport lounge access to our members in the same way we have up until now. Simply put, our airport lounge provider changed their policies, and flights can no longer be registered for VacayDelay.' When I asked for a refund, they replied, 'The details of the new feature for HelloLounge are still unavailable as our operations team is finalizing them. We will communicate to you and all our members once the new feature is ready for use, and the details are included." Not a legit business.

I had a little hiccup during my last trip, but the team at HelloVacay were there to help me out in a flash. They really care about their customers, and it shows. Thanks for always being there, HelloVacay!

I had an incredible experience with HelloVacay! Their customer service is top-tier and professional. They were super helpful when I had a last-minute change to my trip. Their rep was friendly and very efficient in helping me get everything sorted out. Thank you so much to the awesome HelloVacay team!

HelloVacay makes me look forward to long layovers! I was amazed when I got to experience the relaxing, quiet lounge with all of its terrific amenities instead of spending endless hours at my stress-filled, crowded gate. They made it so easy to access the lounge and their customer service is great! Lifelong customer, here! Looking forward to using my HelloVacay perks again soon!