I was told I could not return it because it was over 30 days. I ordered on Dec. 9 and it was Dec. 28 I sent a request. That isn't 30 days to me??? Horrible customer service!!
Response from TUSHYJan 13, 2026
Hi Russell — thanks for taking the time to share this, and I’m really sorry for the confusion and frustration this caused.
You’re absolutely right — your order was not outside our 30-day return window. A technical hiccup incorrectly flagged it as ineligible, and that was our mistake.
We’ve since approved your return and issued a full refund. The item was marked as returned last Thursday, and the refund should appear back on your original payment method within 3–5 business days.
We know how frustrating it is to receive an incorrect response, and we appreciate you flagging this so we could fix it quickly. If there’s anything else we can help with, our team is always here and happy to assist.
Thank you for your patience,
Team TUSHY
JA
JM Ark S.
Various levels and pretty simple to…
Various levels and pretty simple to install, as long as your toilet/input hose is compatible. Pressure knob is easy to use and easily angles for crack trajectory. You get total coverage, as long as your butts applicable. (some people have hemmies)
Response from TUSHYDec 30, 2025
Thanks so much for the awesome review, JM! We’re thrilled to hear your install was smooth and that the pressure knob is giving you the perfect crack-trajectory control. 🤝🚽✨
We design TUSHY to work for as many bums and bathroom setups as possible, and we love knowing you’re getting that full-coverage clean. And yes—every body is a little different, and we’re here for all of them.
Thanks for choosing TUSHY and for sharing the love! Enjoy that fresh-booty bliss. 💙🍑
CH
Chuck
Wrong type Bidet shipped causing many delays
They shipped the oval and not the round I ordered. They admitted they made a mistake and promised to ship me the round set and cover to fix the problem. After 4 days, I did not receive the parts to convert it to a round. I emailed them. They shipped it out the
next day. Because they shipped the wrong one and failed to timely ship the needed parts, I may not now be able to get it installed before my surgery date. This recovery period from surgery was the reason I needed the bidet in the first place.
Update: I got the parts 12/10/25; so I was able to the install. As a back up, I bought a different brand off the Amazon Website for about 1/4 the price of the Tushy. I bought it yesterday and it was shipped over night so I have it today (1 day from Ordering). Tushy shipped the wrong Bidet to me in 4 days, I got the parts but it was 10 days total before I could do the install. Their parts come from Las Vegas and the assembled units come from Pennsylvania. Their headquarters are in NY. Their Customer Service is AI simulating a person. If AI can't handle your problem, then you are referred to a real person. I'm guessing AI is handling most of the ordering and shipping. Hence, if their On-Line software makes a mistake or you make a mistake, it cannot be corrected so they ship the wrong unit.
Final Update: unit worked for 1 day and then had issues. I went with the back-up unit bought from Amazon. That unit worked fine from day one and is still working as of today (12/24/25). Notes: I found out that hot water is not needed. If you just install the cold water pipe, then installation is much easier as you tap into the bottom of the toilet tank water inlet with a supplied "T".
Response from TUSHYDec 10, 2025
We’re really sorry for the experience you've had, Chuck, especially with something as time-sensitive as preparing for surgery. As a small company doing our best during an extremely busy shipping season, we truly regret that a technical issue on our site even allowed the wrong seat shape to be selected in the first place.
The moment we discovered the issue — over the weekend — our team reached out right away to fix it. We pushed to get the correct seat and lid shipped as fast as possible, but unfortunately the carrier timelines didn’t move as quickly as anyone hoped. It was never our intention to create more hassle, and we genuinely hope it’s clear that our team bent over backwards to make this right, even once things were already in motion.
We completely understand how stressful this has been, and we’re grateful you shared the context. While we aim for perfection, sometimes… well, sh*t happens — especially during peak holiday shipping periods. But that doesn’t make your experience any less valid, and we’re committed to doing better.
And please trust that our team will absolutely have your back if the parts don’t arrive by tomorrow. We won’t leave you hanging. If there’s anything else we can do to support you during recovery or installation, we’d truly love the chance to help.
Warmly,
Team TUSHY
EH
Eileen H.
Great scent and really works
Great scent and really works! The bottle looks sleek and the spray covers well. I just wish the fragrance lasted a bit longer, but still totally worth it.
Response from TUSHYDec 5, 2025
Thanks so much for the love, Eileen! 💙 We’re thrilled you’re enjoying the scent, our design aesthetic, and that our Toilet Spray is doing its freshening magic exactly as intended.
We hear you on the fragrance lasting longer — feedback like this helps us keep improving so your bathroom stays extra delightful.
Thanks for giving us a try and for keeping things smelling wonderfully TUSHY! ✨
SJ
Stephanie J.
Terrible customer service!
Terrible customer service!
Response from TUSHYNov 26, 2025
Hi Stephanie — thank you for your feedback, and we’re truly sorry this experience felt so frustrating. Our team worked quickly behind the scenes to stop your order before it shipped and refund it in full, and we hope you felt the care in getting everything resolved. Canceling orders after they are placed, especially during the busier holiday season can be tricky, so happy we were able to make this happen for you.
We genuinely wish you nothing but ease in the bathroom and pure booty bliss from here on out, and we’re always here if you need anything. 💙
KA
Karen
I LOVE my TUSHY WAVE …
I LOVE my TUSHY WAVE …
After the months of bowel issues, I finally decided to take the plunge and get rid of the toilet paper… best decision I ever made easy to install no problem whatsoever you need no electric, no plumbing…..
BEST DECISION EVER WON’T GO BACK
Response from TUSHYNov 6, 2025
💦 We love to hear it, Karen! Welcome to the clean booty life! 🌈
So glad the Wave has been a total game-changer for you (and your bowels!). Thanks for taking the plunge with us—once you go bidet, you never go back! 🚽✨
KK
Katie K.
Is it even a home without a Tushy bidet?
Is it even a home without a Tushy bidet? I don’t know what took us all these years to get a bidet. And now we have one on three of our four toilets. They’re divine! So many options, prices, etc. total game changer. Europe was way ahead of the curve on this one!
Response from TUSHYSep 29, 2025
Kathryn, you just said it best—what is a home without a TUSHY?! We’re blushing (and flushing) with joy knowing three out of four of your toilets are now living their best, squeaky-clean lives. Europe may have been ahead of the curve, but you, Kathryn, are officially leading the clean-booty revolution on this side of the pond. 🍑✨ Thank you for spreading the divine word of bidets—we’re honored to be your game-changing house guest. 💦
CM
CMCM
Awful product
Awful product. I bought this online and when I installed it, the button wouldn’t work. I packaged it up and asked for a return and their customer service department wanted to live troubleshoot with me. Their products are cheap and defective and they will not take a return unless they verify it. Awful company. Buy the cheaper bidets and save yourself the headache!
Response from TUSHYSep 16, 2025
We’re truly sorry to hear about your experience. At TUSHY, our mission isn’t just to provide a product—it’s to support a cultural shift in how we care for ourselves and the planet. We know installing a bidet can feel like a big change, and we want every customer to feel supported throughout that process.
When you reached out, our team offered live troubleshooting because very often a small installation tweak can resolve the issue right away. We don’t do this to make things harder, but because we care deeply about making sure your bidet works as intended—and because every return avoided helps us reduce unnecessary carbon emissions and waste. Sustainability is a core part of our values, and so is caring for our customers.
That said, we’re sorry the support you received wasn’t what you were looking for. Your feedback helps us improve, and we’ll share this with our team so we can do better in balancing sustainability with customer expectations.
We’d still love the chance to get you set up and enjoying the clean, comfortable experience that thousands of TUSHY customers love. If you’d like, please reach back out to us directly—we’ll make sure you feel heard and cared for.
With respect and gratitude,
Team TUSHY 💙
