SuperReviews of hellosuper.com

4.4652 reviews
Insurance
120 2nd Street, 4th Floor, San Francisco, California

Write a review

Directions Website

Super

Write a review

About Super

Super is a subscription-based home service contract company that offers coverage for appliances and other home system breakdowns. With Super, you can easily file for claims by using your computer or phone and work with a local repair service.

Super (hellosuper.com) has 652 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: hellosuper.com
Website: hellosuper.com
Category: Insurance
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 47% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

Super reviews

652 approved reviews, newest moderated first

Lutricia M.
Aug 25, 2025
A good experiment.
Guy is an excellent technician
Response from SuperAug 26, 2025
We’re so glad to hear Guy made a great impression! We’ll be sure to share your kind words with him.
Wendy R.
Aug 24, 2025
Washer went out! Marco to the rescue
Finding a technician on the weekend is usually very expensive. The price was better than average. Parts ordered and he will be back Monday! Marco was professional, friendly and discussed what happened while showing us. Great experience considering the situation. So glad this isn't going to break the bank. All pricing fair and reasonable !
Response from SuperAug 25, 2025
Thank you for sharing your experience! We’re happy to hear Marco was able to help so quickly and provide a fair solution over the weekend. We’ll be sure to share your kind words with him. We appreciate you choosing us and look forward to getting everything finished up Monday!
Rachel A.
Aug 23, 2025
Excellent service
Excellent service
Response from SuperAug 25, 2025
We’re happy to hear we could help ! Thank you for your kind words and for choosing Super
Cxxx
Aug 23, 2025
Professional
Professional, on time, the best technician I have ever worked with…
Response from SuperAug 25, 2025
Thank you for the kind words! We're glad to hear you received excellent service from a professional and knowledgeable technician. We appreciate your feedback!
Peter C.
Aug 22, 2025
Technician was in and out
Technician was in and out. Knew exactly what was required and came back once the part was in and fixed my dryer.
Response from SuperAug 25, 2025
We appreciate your feedback! It’s great to know the technician provided timely and efficient service.
Ed G.
Aug 21, 2025
He was very nice and professional
He was very nice and professional
Response from SuperAug 21, 2025
Thank you for your feedback! We’re thrilled your Service Provider provided you with excellent service.
Iam U.
Aug 21, 2025
Puls overcharges
Puls overcharges, period. I had a simple repair — $50 original manufacturer replacement part (based on call to manufacturer as well as 4 part suppliers online) — that tool the technician 20 minutes to complete, including set up. Simple latch replacement on washing machine. Puls tried to charge me $480 without giving me an estimate in advance (I asked by email and by phone) or giving me the opportunity to approve the repair first. When I called customer service, Ingot an AI system and no call back. They only pay the technician (who was great) ~$90, so they planned to change me $255 for the repair, $210 for parts and $15 as a service fee. That’s worse than the split an Uber driver gets. This is not the technicians fault. He was great. Just know that if you are going to use Puls, they will charge your eyeballs out.
Response from SuperAug 21, 2025
We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback. We always aim to provide clear communication on pricing and ensure our customers feel confident before any repair is completed. It’s concerning to hear that you did not receive an estimate in advance, as that is not the experience we want for our customers. We would like to look into this situation further and make it right. Could you please send your service address and best contact information to our Advocate Team at [email protected] so we can review your case directly? Thank you for bringing this to our attention, and for recognizing the technician’s work. We hope to resolve this quickly for you.
B.A. A.
Aug 19, 2025
Awesome
Awesome! I tried to find someone on Nextdoor Neighbor but they were all very slow to respond. One gentleman from Sager, suggested he could come out but I would have to pay double since it was the weekend. Others did not return my weekend call until Monday. I goggled Samsung dryer repair and put in my zip code. This service was affordable, operated within the timing parameters I needed and responded quickly. Their booking system was the best part. Tech was professional. I heard a scraping noise come from the dryer as the drum turned. It was a coin stuck. The tech quickly fixed the problem and only charged me the trip charge.
Response from SuperAug 19, 2025
Thank you so much for sharing your experience! We’re glad our booking system made things easy and that our technician was able to quickly identify and fix the issue with your dryer. We truly appreciate your feedback and are happy we could provide fast, professional service when you needed it most

SuperReviews of hellosuper.com

About Super

About these reviews

More in Insurance, California

SR22 Insurance - SR22Savings.com

Jason Rubin Insurance Services LLC

Health For California Insurance Center

Farmers Insurance - Justin Dutcher

SuperReviews of hellosuper.com

Super reviews

A good experiment.

Washer went out! Marco to the rescue

Excellent service

Professional

Technician was in and out

He was very nice and professional

Puls overcharges

Awesome

About Super

About these reviews

More in Insurance, California

SR22 Insurance - SR22Savings.com

Jason Rubin Insurance Services LLC

Health For California Insurance Center

Farmers Insurance - Justin Dutcher

Super reviews

A good experiment.

Washer went out! Marco to the rescue

Excellent service

Professional

Technician was in and out

He was very nice and professional

Puls overcharges

Awesome