Mitchell G.
Awful experience
Awful experience – slow, unresponsive, and frustrating I rarely leave reviews, but my experience with Super Home Warranty has been bad enough that I feel compelled to warn others. Communication is nearly nonexistent. It’s incredibly difficult to reach anyone who can provide real answers. I’ve had to follow up multiple times just to get the most basic updates. Project timelines are absurdly slow. Days turn into weeks with no clear next steps or urgency, even for urgent repairs. Accountability is lacking. No one takes ownership of the issue. I’ve been bounced around, put on hold, and given conflicting information. It feels like their strategy is to delay, frustrate, and wear you down until you give up. I expected professionalism and at least a functional service flow—this was far from that. If you value your time, money, or peace of mind, I highly recommend looking elsewhere.
Response from SuperSep 18, 2025
We deeply regret the experience you’ve had with us. What you described—poor communication, long delays, and lack of accountability—is unacceptable and far from the standard we promise our customers. We know how stressful and frustrating this must have been, and we take full responsibility for falling short. Your feedback is a clear reminder that we must do better, and we are committed to making the necessary changes to earn back the trust we’ve lost.