SuperReviews of hellosuper.com

Good and excellent

The technician with his honest opinion made this a "good" experience. However, after using this home warranty three times (washer, dryer and fridge), I have found it in my better interest to cancel the warranty. The limited scope of repair is that driving force. I have ultimately had to change each of the three of the appliances I mentioned. So it makes no sense to have a tech come out for $125 to tell what the warranty company won't fix or replace. I have found it cheaper to DIY or just replace it.

I have had this service for 1 year, costing about $1,000.00. I have called them out several times for pool pump, dishwasher, stove and refrigerator. Each time they find some reason not to cover my issue. Most recently they said my freezer problem was due to rodents. I called Sub Zero for their tech who said that was not true, it was a plumbing issue. This Super Home Warranty is a terrible service, I have canceled my subscription and would never user them again. Even ChatGPT tells me they get mixed reviews but mostly neutral to negative. The Sub Zero tech said never to use them for higher end appliances as they send inexperienced techs out.

Phil was very polite and professional and he also gave me advice on the maintenance of my washer! I would highly recommend him for any appliance repair

Ben arrive on time,he did it fast,,good job!

Same day service was very unexpected joy. The rates were competitive. Best of all, Safi the technician was great. He diagnosed the problem quickly, provided the estimate, and was ready to roll. He was very personable. He did not seem to mind me looking over his shoulder and explained everything as he went along. All in all he is a great asset and representative for you.

Ernesto showed up early in the appointment window, efficiently diagnosed the problem, fixed the problem quickly after approval of the quote, and left the work area clean.

The technician Jas9n was very kind and knowledgeable about his job and my appliance. He provided information beyond my service visit and provided honest feedback and was very timely.