SuperReviews of hellosuper.com

Shaber was top notch I'm grateful for the service he provided

Very easy to schedule appointments! And the coverage is amazing! With a flat rate it is very much worth having coverage!

Three months after closing on our first home, our dishwasher console failed. Super's technician confirmed the diagnosis: mechanical failure. My plan covers all mechanical components and parts of the dishwasher. Console failure isn't on the exclusions list. Then came the denial email. I'm quoting it exactly: "After careful review, we have found that the breakdown is unfortunately not due to pest damage and is not covered by your policy." The sole exclusion cited: "Pest or pet damage." Super told me in writing the failure is not due to pest damage — then denied my claim for pest damage. I have the email. We completed a professional pest inspection before closing and paid $299 for a seal-up after closing. And as a Buyer's Coverage holder, my contract explicitly covers unknown pre-existing conditions not detectable at closing. Super's own denial email confirms the dishwasher was working at closing. Super's technician also damaged our hardwood floors during the visit. I submitted a repair estimate of $723.67. No response. On March 25 I sent a formal written demand CC'd to the Montgomery County Office of Consumer Protection and the Maryland Insurance Administration. The county responded within 24 hours. As of April 15 — 14 business days later — Super has not responded at all. I am now pursuing AAA arbitration, small claims court for the floor damage, and formal regulatory complaints. Their own email proves the denial is invalid. They just don't care.

Damir did a great job. Professional, kind and serious in his work. I recommend him

Puls provided same day service. The technician was prompt and very thorough. Thank you!

The technician took his time and cleaned up

This was my first claim filed with Super Home warranty who bought out my original company, Platinum Home who were amazing to work with. Super Home denied my first claim with them for a simple toilet valve as they made up a story about sediment in the valve. When the plumber diagnosed, he never mentioned that… they just made this up so they wouldn’t have to pay the claim. Cancelled immediately. They are thieves just collecting co-pays with no intention of ever approving anything.

Dimitri is a very knowledgeable and professional technician. He arrived on time, conducted is troubleshooting, losing and left. The only thing that pleased with is: I have to wait until the 8th to have refrigerator repaired. With that said, imma’ to throw everything away. I have tomahawk steaks that I to throw away. Just alone, i’m out of 200 dollars with the steaks.