RYSEReviews of helloryse.com

I received quick notification of delivery, but discovered all that was done was to print the label. Actual delivery was one week later. The smart bridge itself is extremely difficult to setup. I had to reset the bridge 5 times along with multiple setup challenges. This difficulty is well documented on forums. There just has to be an easier way to set it up.

The smartshade was easy to install with the help of detailed instructions and video. It appears well constructed and has worked flawlessly. I have several routines set up to automatically open after sunrise, partially close in the afternoon sun and close the shade at sunset. Setup of the smartbridge and pairing was a little tricky. It took 3 tries to do successfully. I only have one complaint - about the smartbridge. It only works with Samsung Smartthings if you add a $50 z-wave adapter. I use an Aeotec hub which also supports wifi and zigbee but the Ryse smartbridge won't work natively with those protocols. I have a number of other devices where I manage all of them from smartthings. Since I'm installing 3 Ryse smartshades I did not want to spend an additional $100. That's too bad. I think Ryse is missing out on a competitive edge and making it less convenient for me. Other shade manufacturers fully integrate with smartthings.

A great alternative to buying a new custom shade. Easy to do yourself as long as your shade has a pull chain. My shade did not, so I had to replace the clutch so it would accommodate a beaded chain.

I’ve sent 3 requests for return instructions and none of them have been acknowledged, but I’ve received 5+ marketing emails in the meantime. If I don’t receive a response with return/refund instructions tomorrow I’m disputing the charge on my credit card.

I submitted an order and canceled it because I wanted a different style. I still don’t have my refund. The shopping experience is great, until it’s time to get support from customer service.

Order was made 2 weeks ago, still nothing.

The motor is not strong enough to pull my blind, the gear keeps wearing out and the product stops working.

Ryse had great customer service when I had an issue. The device had a challenge going over the bump in my curtain rod and they sent some fabric strips that addressed the problem. Very responsive customer service team. Innovative product!