RYSEReviews of helloryse.com

3.4246 reviews
Home & Garden Services
1401 21st St. Suite 5216, Sacramento, California

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RYSE

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About RYSE

Convert existing window shades into motorized SmartShades. RYSE is redefining window automation by being the inventors of the world's first retrofit device to turn regular window shades into automated shades, without breaking the bank. 6x patented, with 2 more pending. Easy-to-install, renter-friendly, lifts window shades of any size or weight, and integrates with smarthome systems like Amazon Alexa, Google Home and Apple HomeKit. The new leader in retrofit smart home automation. SHOP NOW Support Center Upgrade your window shades today. Simple DIY Installation Install in minutes. Does not require a professional installer and RYSE includes everything you need to complete the setup. Smart Home Integration With our SmartBridge, control your shades from Google Home, Alexa or Apple HomeKit Set Your Own Schedule or Control Remotely for Added Privacy Forgot to close your shades when leaving for your vacation? Don’t sweat it - control your shades anytime, anywhere. Or automate your shades to brighten up your space every morning, and close at night to give you privacy. Lift Any Size or Weight* Guaranteed to lift even your big and heavy shades, or your money back 60-day return policy Hassle free returns. Try it first and let us know. Support Available 7 days a week Live chat, email and one-on-one technical support calls are available 7-days a week. Our extensive self-serve support center and video tutorials also provide articles for frequently asked questions. Convert your shades today

RYSE (helloryse.com) has 246 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: helloryse.com
Website: helloryse.com
Category: Home & Garden Services
Location: Sacramento, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 16% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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RYSE reviews

246 approved reviews, newest moderated first

Richard P.
Sep 24, 2024
Contacted support for parts request
Contacted support for parts request. Process was quick and simple.
Response from RYSESep 25, 2024
Glad to hear we were able to assist you in a timely manner!
Jim B.
Sep 19, 2024
Love the concept and I had high hopes…
Love the concept and I had high hopes for the product. But setup was challenging and had difficulties connecting to SmartBridge and setting "Fully Open" and "Fully Closed" settings. When Fully Closed, pressed "Up" button and continued to unravel more blind from the spool so that an extra foot of blind was pooled on the floor. Similar thing happened when opening using the app...blind continued to open and wouldn't stop and was spinning at the top. I will be returning the 2 that I purchased.
Response from RYSESep 25, 2024
Hello Jim, we are sorry that the RYSE system did not work out for you. We are more than happy to book a one-on-one consultation to help you set up the SmartShades optimally, as the situation you described is not typical of the setup and indicates an error in calibration or that the SmartShade was not installed taut enough. However, it seems you have already initiated a return request with our customer support team and indicated that you will be filing a chargeback with AMEX and refusing the charges if we do not process a return. Do note that at the moment we are waiting on your response in order to issue your return label as soon as possible. Once we receive the returned products, your return will be issued to your method of payment within 5 business days! Thank you!
Jonas A.
Aug 13, 2024
Great service
Had a few issues with installation, but they have great service. Quick replies and solution oriented approach to make sure everything goes smooth.
Response from RYSESep 21, 2024
Glad to hear we were able to help you with the installation!
Burk G.
Aug 6, 2024
Works well!
Product configuration was initially a bit tricky. But is expected with new product integration. Very happy once setup.
Response from RYSESep 25, 2024
Thank you for leaving us a review and glad to hear your RYSE setup is working well for you!
Nicholas “Nick” J.
Jul 13, 2024
I'm still waiting for my wireless…
I'm still waiting for my wireless button. It's coming up in 2 weeks, but I'll be patient with it being the holiday last week
Response from RYSESep 25, 2024
Hello Nick, it seems your order was placed on June 18, and delivered 5 days after, on June 23.
Mike
Jul 10, 2024
The units make a lot of noise and…
The units make a lot of noise and operate quite slow even on the fastest speed setting. Pretty disappointing for the price.
FV
May 6, 2024
Received a repacked item that was…
Received a repacked item that was returned I assume. It was dirty and not reset. Difficult to setup
Response from RYSESep 25, 2024
Hello FV, We do sincerely apologize for this experience as this is not the level of service we aim to provide. Please do note that we do not send out used units for orders and any returned units received at the warehouse are not used to fulfill new customer orders. In this case, it seems our warehouse has mistakenly sent out a wrong unit to you and we are working with our warehouse to identify the cause and prevent any future incidences. Thank you for bringing this to our attention so we can continue to make improvements to our service. Our customer support team will also reach out to you and provide a replacement.
Dean P.
May 6, 2024
Fantastic product
I purchased (6) Ryse blind motors and the Ryse Hub for our home in December. Set the system up and installed the motors in January. We love them so much my wife requested one more motor for the last window in our living room. Had some connectivity issues with our latest motor and reached out to customer service. Great customer service! Our devices were sent a push software update and everything operates exactly perfectly!! We absolutely love this product and recommend them to anyone that is considering them.
Response from RYSESep 25, 2024
Glad to hear that the RYSE SmartShade system is working well for you!

RYSEReviews of helloryse.com

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RYSEReviews of helloryse.com

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Contacted support for parts request

Love the concept and I had high hopes…

Great service

Works well!

I'm still waiting for my wireless…

The units make a lot of noise and…

Received a repacked item that was…

Fantastic product

About RYSE

About these reviews

More in Home & Garden Services, California

Primary Petals

Your Plant Shop

Majestic Vent Covers

Rugncarpet

RYSE reviews

Contacted support for parts request

Love the concept and I had high hopes…

Great service

Works well!

I'm still waiting for my wireless…

The units make a lot of noise and…

Received a repacked item that was…

Fantastic product