RYSEReviews of helloryse.com

Response from RYSENov 13, 2024

Hi Scott, For clarification, we do not advertise Matter & Thread capabilities in any of our marketing material. We only advertise that the RYSE SmartShade is compatible with Apple HomeKit, Google Home and Amazon Alexa via the additional SmartBridge - this is clear in all our product descriptions, on the packaging, and on our social media. We regret that this was still not clear enough to you and will take this feedback into account. We do appreciate that you found our customer service polite and we are happy to have been able to offer you assistance.

Response from RYSENov 12, 2024

Hi Paul, We are sorry to hear you have returned your device. If you change your mind in the future or relocate to somewhere that would benefit from the SmartShades, we would be more than happy to assist you in the process again. We offer personalized assistance via live chat (feel free to send us photos of your space and shades to ensure compatibility before purchase). We also have an extensive support center for install and troubleshooting, and live technical support calls can also be booked via appointment for personalized installation walkthrough.

Response from RYSENov 12, 2024

Hi Paul, we do apologize in the delay in your shipping. In most cases, domestic (US) shipping arrives in 2-7 business days. Today is the 7th business since you placed your order and we see that your package has not yet arrived, which is outside our usual shipping timeline. However, this does occur occasionally due to our lithium-ion containing products and restrictions within the shipping network. Based on the tracking information, we do expect your package to arrive in the next few days. Once again, we sincerely apologize for the shipping delay outside of our control and appreciate your patience. [EDIT Nov 13, 2024: This was marked as delivered by the courier as of today Nov 13, 2024. We sincerely regret that this was delivered 1 day outside of our delivery estimate and hope you understand that while we do our best to provide the most accurate estimation, the shipping network is outside of our control. Once again, we thank you for your patience.]

Response from RYSENov 12, 2024

Hi Paul, We do sincerely apologize that we do not have direct customer service number. However, we do note that you were assisted in a timely manner over an email ticket and that the initial issue that you required assistance with has been resolved. If you require any further help, please do not hesitate to reach out to our support team once again. For more complicated issues that require our technical agent, we do offer one-on-one live calls by appointment.

Response from RYSENov 12, 2024

Hi Gary, We do sincerely apologize for your experience in this matter. As mentioned in your correspondence with your support team, this was an error in our fulfilment service. Once we verified this error, our team worked quickly to resolve this issue for you, sending you the missing item via expedited shipping. Once again, we do sincerely apologize and appreciate your patience in this matter.

Response from RYSENov 12, 2024

Thank you for leaving us a 5 star rating! We are glad to hear your enjoyed our customer service.

Response from RYSENov 12, 2024

Thank you for leaving us a review of your experience with our support team!

Response from RYSEOct 1, 2024

Hi Anthony, We are sorry to hear you are experiencing this with your roller blind. We do highly recommend you book a one-on-one consultation with our customer support team so we can assess your setup and provide tips on setting the devices up optimally. Please check your inbox for an email from our team on next steps for assistance!