Helium MobileReviews of hellohelium.com

Couldn't be more happy with my Helium Mobile service. Customer service is excellent and the transition of my phone number worked seamlessly. I was able to do everything from my phone and my cell service has been fantastic on my Google Pixel.

If I could give 0 stars then I would. Horrible company, I’ve been with them since march of this year and they NOW decide to tell me I’ve violated terms when I asked why cant I redeem my cloud points AFTER subscribing to the $15 plan. 0/0 DO NOT RECOMMEND

Excellent customer support

Cell service is ok. It runs off of T-Mobile towers. I do find some areas where a signal is lost or it drops from 5G to LTE. However, if you have a paid subscription and hope to earn HTN with your activity...you'll never get it without disabling and reactivating MAPPING every day. I've been with them for over a year and this has been an ongoing problem. They have your phone mine for them but you will earn nothing. When you talk to their CS and go through restarting your phone, clearing your network settings, uninstalling the app, reinstalling a new wi-fi profile it still doesn't work. The conversation and issue/ticket is then closed on their end with no resolve. There is no credit for your mining even with proof of activity. Oh, they'll even tell you that it won't map if you're in an area that someone else has already mapped. BS! I am on the road every day, same route. Unless and until I disable/re-enable mapping. Plus my location stays on 24/7 because of my job and that isn't the issue either. Just poor mining/mapping problems and piss poor CS.

I was just about to sign up... they sound like a disaster company and complete scammers! Thank you for the update and head's up!

Helium Mobile delivered: budget-friendly, easy to understand, and surprisingly good coverage. I set it up in minutes and it’s been smooth sailing. Would definitely recommend.

Two months of the "free" service plan and have yet been able to make or receive any calls or msgs. 30, yes ...30 emails from several different "customer support reps " and i have told each of them that I will not be using their service.... Will NEVER recommend this company to anyone

I've used them for about a week. The service is awesome! You technically receive unlimited data with 3 GB of high speed data for $0 a month w/ 300 texts and 100 minutes. In all honesty it's been a dream come true for someone living on social security every month. The carriers that support Medicaid have low ratings and are typically scams. You do have to scan your ID in order to use the service however multiple services are requiring this in 2025.