Helium MobileReviews of hellohelium.com

I downloaded the app, followed the instructions and linked my google account. I entered in my information it required to verify, name to match government id, address and select to agree to be charged by helium. My account was already created since I linked it to google. It would not move forward and the box was greyed out. I contacted Nigel at support. After 15 mins of waiting after I confirmed the confirmation code I had to ask Nigel if they were still there. No apology just asked circular questions. I explained my query over and over that I was trying to create a parent account and followed their website instructions as I researched first, but wasn’t taking my information. Nigel was rude, kept telling me he asked for what I was trying to do and implied I wasn’t providing the answers to his questions. He told me I had to have a parent account to then fret a children account…exactly what I was trying to do. He didn’t listen or read what I wrote and couldn’t be more clear. Completely disappointed and a waste of time. Going with another carrier don’t waste your time.

I was a Helium Mobile customer since July 2025 on the Zero Plan. My account was unexpectedly disabled in January 2026, even though I never fully used my monthly resources and consistently followed the rules. I completed identity verification as requested and did not engage in any excessive or abusive behavior. The account functioned normally until I was required to add payment information for taxes and fees. While attempting to comply, I tried adding multiple debit and credit cards, but all were declined. During this time, I worked with support (Ken, Sam, Patrick, Michelle) to resolve both billing and identity verification issues. Shortly after, my account was canceled and labeled as associated with fraudulent or rewards-gaming activity — a conclusion I do not understand. Support was inconsistent and fragmented. I had to go back and forth through numerous emails for identity verification, and again through many more messages just to obtain port-out information. In several instances, each new agent claimed the previous representative was no longer available, forcing me to restart the process. I contacted support within 60 day window to port my number, but responses were delayed and often contradictory. At one point, I was incorrectly told my number had already been ported. Despite repeated escalations, I never received the required port-out details, and my number was ultimately reassigned to another customer. Helium Mobile’s handling of account cancellation and number porting was disorganized, unprofessional, and confusing. This experience caused significant stress and inconvenience. I am extremely disappointed and cannot recommend their service to anyone who values keeping their phone number.

Really shady. Acceptable service. However support is bad and they require you to upload your photo and ID every time you want to make a change.

My rating: 3.5 Pros: lower bill than Xfinity and more data Cons: double tax on 1 line (1 line=1 tax) customer service only via chat Anyone had my issues? Any solutions

I keep getting charged $0.63 for a Helium Mobile subscription I never used. I already cancelled my plan and deleted my account. They said it’s 0$ but they lie. I never used the phone number or app. Please stop these charges immediately.

Helium Mobile lied and conducted a bait-and-switch on their "forever"plan. It was clearly advertised and communicated that the rates would never increase for being an early supporter. The company is no longer trustyworthy or credible. Very sad this happened, but I am moving elsewhere and waiting for class action lawsuits. This will likely be the end of them, imo.

NEED to be tech-savvy to navigate, as it is VERY VERY helpie-selfie and REQUIRES you to place the Heilum Mobile app on your phone to navigate your account (??????) Coverage was excellent, but "helium"?? Actually, your 33% price increase in January 2026 was more like a lead balloon......hence, WHY I am cancelling both of my Heilum lines and going with a different MVNO.

Raised prices and now requested DL and pictures!! To store for 3 years on some 3rd party site! If you care about privacy not the place to go..