Helium MobileReviews of hellohelium.com

Response from Helium MobileJan 21, 2026

Back in March 2023, we shared a blog post discussing that invite-only beta users would be eligible for a promotional “Unlimited Plan” price, which would remain in place as long as they stayed active subscribers. This was echoed in a few subsequent emails sent to the waitlist. We mentioned $25 promo pricing (instead of $40 Unlimited), but we hadn’t launched with pricing at that point. Instead, Beta participants who joined through the waitlist were initially able to participate for free when Helium Mobile officially launched in May 2023. Later, in August 2023, we notified beta participants that the free beta program was ending. The $25 promo plan was never launched, instead we offered the $5/month plan. On January 12th, 2026, we announced that the $5 plan would be discontinued effective January 27, 2026. The retirement of the $5 plan was made fully in line with our terms and conditions, which all subscribers agree to during signup. These terms and conditions have always reserved our right to change plan offerings, pricings and discounts as our services evolve. We understand why the recent announcement about the retirement of the $5 plan may feel disappointing. Please know that this decision wasn’t made lightly, but to further our mission of providing affordable mobile service to as many as possible. We’re committed to supporting you through this transition and have provided options to move to one of our current plans, which continue to offer strong value and service. Alternatively, as always, you may cancel your account with us at any time without penalty and port your number to a new carrier. We’re genuinely grateful for your early support and the role you played in helping build Helium Mobile. If you would like help choosing a new plan, our support team is here and happy to assist.

Response from Helium MobileJan 20, 2026

Thanks for the feedback. We understand how unexpected verification requests during a payment update can be frustrating. In some cases, additional checks are automatically triggered to help protect accounts from fraud. When required, verification is handled through secure, industry-standard providers and used only for account protection and compliance. Helium Mobile does not sell biometric data, and all information is protected under our privacy policies. If you have any questions or would like us to look into your specific situation, please feel free to email [email protected] so we can gather more details and assist further. You can also contact support from within the Helium Mobile app, by clicking the chat button.

Response from Helium MobileJan 21, 2026

Back in March 2023, we shared a blog post discussing that invite-only beta users would be eligible for a promotional “Unlimited Plan” price, which would remain in place as long as they stayed active subscribers. This was echoed in a few subsequent emails sent to the waitlist. We mentioned $25 promo pricing (instead of $40 Unlimited), but we hadn’t launched with pricing at that point. Instead, Beta participants who joined through the waitlist were initially able to participate for free when Helium Mobile officially launched in May 2023. Later, in August 2023, we notified beta participants that the free beta program was ending. The $25 promo plan was never launched, instead we offered the $5/month plan. On January 12th, 2026, we announced that the $5 plan would be discontinued effective January 27, 2026. The retirement of the $5 plan was made fully in line with our terms and conditions, which all subscribers agree to during signup. These terms and conditions have always reserved our right to change plan offerings, pricings and discounts as our services evolve. We understand why the recent announcement about the retirement of the $5 plan may feel disappointing. Please know that this decision wasn’t made lightly, but to further our mission of providing affordable mobile service to as many as possible. We’re committed to supporting you through this transition and have provided options to move to one of our current plans, which continue to offer strong value and service. Alternatively, as always, you may cancel your account with us at any time without penalty and port your number to a new carrier. We’re genuinely grateful for your early support and the role you played in helping build Helium Mobile. If you would like help choosing a new plan, our support team is here and happy to assist.

Response from Helium MobileNov 14, 2025

Hi there, is there an issue with your service? Please contact us at [email protected] and we would be happy to assist you further.

Response from Helium MobileNov 7, 2025

Thank you so much for your review. We're glad you're enjoying the service!