Helium MobileReviews of hellohelium.com

I can’t even think of anything good to say about this company right now. From their horrible horrible customer service to their spotty coverage. They’re ridiculously long wait times to get a response and the fact that I can’t use my phone and they can’t figure out why the customer support response to you in about 12 hours their service is so bad that I can’t even receive the verification code they sent to the phone number so that should give you an idea of how unorganized and dysfunctional of their service is. I can’t wait to switch from them ever since they started this whole new mess. Everything has gone wrong. I’ve had some crappy telephone companies before but this one. This one takes the cake because they think they’re doing fabulous. I wonder how diluted they have to be to think that like the fact that they have so many customers chatting in sending emails with complaints doesn’t even register to them. They’re oblivious to the fact that they suck and that’s the worst part

Great service and coverage. Super easy to switch over in the app!

Very good service for the price. Fast speeds, good coverage, and great customer support. 10/10

NO RESPONSES! I downloaded their app on both my phones, then later found out the free plan can only be used on one phone. I had not received the sim yet, and had not registered the phone and I received an email with a free $50 gift card for their free plan, but it was for my second phone which wasn't allowed. I emailed support TWICE to please disconnect the first account (since only one free account is allowed) and make the 2nd account active before the expiration date of the $50 gift card offer. Each time it took about 3 days just to receive an automated response from a "rep" stating to reply to their email with the security code sent in a separate email. I did so but NO response so I repeated it twice. As no response I initiated a second email, exact same thing happened. So now I have to install and register the sim on my first phone and I lose out on the $50 offer. I presume I will receive no responses if I need any support as well. NO RESPONSES after 6 times emailing equals ZERO stars, but the lowest here is 1 star.

Absolutely the best phone service provider on the market because it's not like any other from the infrastructure to the app. Pinnacle real-world use case for DePin and blockchain executed better than I could ask for.

100x better than AT&T! Better prices, much much better customer support, and also faster speed.

I have had Helium Mobile since the Beta in late 2023 and I absolutely love it!! I have had 0 issues with coverage or data usage, and they even pay me to use it!!

Best phone service I've ever had! I was a little skeptical at first given the low price but coverage has been consistently excellent. I've signed up my entire family and am never going back to AT&T. Well done. Really hope this catches on!!