hellocosplayReviews of hellocosplay.com

Order # 49866 No one has responded to any of my emails through their posted customer service A or B emails. My order has been in processing this entire time, they haven't responded to my paypal dispute either even though they accepted my payment for $249. I've sent 2 emails to both of their emails listed on site. *Update* got a response finally, I feel much better now. *Update2* I got further responses! I feel as though it was a problem through communications on my part since they did receive 50% of my initial emails. I still suggest they update their website customer service A and B options or at least add the emails I used. By the way the emails I used were:of none help. Update: They sent me pictures of the order, it's a two piece product which IS NOT WHAT WAS SHOWN IN THE PRODUCT PICTURE! For the price of over $200, (249.99) I expected this product to be a fully made boot. The sad part is this is just PU polyurethane plastic leather so this price is ridiculous for a cheaply made bootcover and shoe. I am seriously displeased that they didn't take the time to verify with Paypal and instead asked me to waive buyer protection through paypal numerous times. If you are paypal verified then you should be able to follow a simple message's instructions but not this website. I will never use this website again there are better alternatives, much better.

I love my costume a lot. I bought an Ouran full costume and I had it tailored to my measurements. The company was very good about emailing me notifications as to when my package was shipped. They answered my questions quickly and effectively. I look forward to showing it off!

Ordered a Tom Baker 4th Doctor coat. No problems with payment. Was made and shipped within promised time. Shipped on Tuesday, arrived in North Carolina on Thursday. Good construction. Completely wearable as a real coat. Matches picture on website. I love it!! Will definitely order from them again.

I ordered a costume for Simon from Gurren Lagann and it was a pretty good experience. The order went through twice but the support were cooperative and quickly deleted the second one when I pointed it out. The costume was amazingly quick, taking one day to arrive to the UK from China after it was finished being made! That's what you get for selecting the DHL/UPS shipping, I guess. Costume is good quality all around and while some parts weren't stuck on 100% *perfectly*, that kind of perfection can't be expected from a one-off production company like this and everything still looked absolutely fine. I would recommend Hellooosplay!

Order #47557 Shortly after posting this I was sent an email. The customer service seems great! It seems that some of the emails I sent did not go through. The person who emailed me was very nice and polite and told me the status of the costume! I look forward to seeing the costume in the near future and will update this review again when I see it!

I ordered a cosplay from here for a convention I am going to attend. I hesitated for a while after seeing some negative feedback about this company but decided to go ahead and order well in advance just incase of long shipping etc. The website has a very large selection of cosplays and costumes choose from, which is always a good thing. During ordering, there are options to add your measurements so you can make sure the cosplay will fit, So no need to worry about bad sizing (As long as you do measure correctly) After ordering I Was very surprised about how fast shipping was. It only took around a week or less to get to where I live in England. (I chose DHL at the checkout but there also a lot of other options) The costume was very well packaged, no complaints there! The quality of the cosplay was amazing, the best I have bought. I was not expecting as good quality, Its pretty safe to say the costume will last quite a long time. The sizings were a little big for me but that was due to myself and not the company. I will be buying my future cosplays from here without a doubt. The only bad thing i have to say is that some of the accessories that came with the costume were not like the ones advertised and I will have to add some clips or better ribbon or elastic to make the hat wearable but that isn't really a big problem for me. You can easily find things to replace them or you can easily make them yourself if your good at that sort of thing. Overall Great company! I don't understand why there are so many bad reviews. Just make sure you have the correct sizing and make sure you use the size charts and you should be fine!

After finally speaking with those who work at HelloCosplay they resolved my issue with the order. It was not there doing nor mine. The mail carrier was kind enough to lose my Light Blue White Mixed Cosplay Long Wig. Thank you those at HelloCosplay for correcting this issue and processing a return.

HelloCosplay Order #43512 Paypal Transaction #4L158551XL671004P -$179.00 USD 11/21/2013 16:40 PST I bought a Jude Mathis costume from them, which I received at the beginning of December, but it did not turn out anything like the pictures on their website. They guaranteed on their website if I can prove it's their fault. Over the months, I demanded a refund or a new costume. I spent time taking pictures and pointing out everything that was wrong with the costume. In reply, they offered to fix the costume or discount on the next costume. At the beginning of January, I shipped the costume back to get it fixed, it was definitely not cheap to send it back. To make sure the costume is fixed correctly, I asked them to send me a photo first before sending the costume back and they replied: "Sorry but we are afraid we have no idea to do that. We will try our best to fix it." At the beginning of March I e-mailed them asking their progress on the costume and they replied: "Sorry but we have a big holiday during the time, we are fix the costume now, plz do not worry about it." At the end of March, I e-mailed them that it's urgent to send back the costume soon since Sakura Con was coming up mid April and that's where I intended to use the costume in the first place. After that e-mail, I have not got a single reply from them and have not had any signs of the costume coming back. It's now May and I still haven't received a reply and haven't received the costume back yet. Now that Sakura Con is over, I don't even need the costume anymore, I just want my money back. I e-mailed them to just give a refund and they just ignored me. Did they just walked away with my money and the costume? -Update- After writing this review, waiting for it to be un-suspended after Hellocosplay flagged it, and waiting for their response to my review, they finally gave me a refund of $159 back. They also offered me a discount on my next purchase. Although it could of been a much better experience if they communicated with me more frequently, in the end they took responsibility and did what they can.