hellocosplayReviews of hellocosplay.com

They used to be decent as i have 2 previous purchases from them, but i'm pretty sure their company doesn't even exist anymore, and here's why: 1. Can't log into an existing account 2. Can't create a new account 3. Zero emails from them nowadays 4. Can't add payment method during checkout, so purchases are impossible 5. Can't even send a message in the "Contact Us" portion of the website, gives an error message when you try. So i have no idea why their website even still exists, seeing as the company is making zero profit anymore.

Wish I could give 0 stars! Ordered a long time ago but never received my item! The site is down now? Such a shame because I just wanted the freaking keychain.

Honestly the worst customer service I've ever dealt with. No confirmation email. No email even knowing about my order for nearly three weeks unt I got a message from DHL saying its being delivered. The costume is OK but for the price it is definitely not worth it. The sewing is bad. The quality is questionable and most of it looks cheap and rushed. Will never shop there again. My advice find a dressmaker or costume maker to make you a cosplay your much better off.

DO NOT believe their shipping times!! We wanted an item for Halloween and I paid for the expedited shipping which states we would get it 2-5 business days after they shipped it (it was an accessory so no tailoring, etc. involved). It was, according to the tracking, shipped by them on 22 October 2017. We are now on 2nd November 2017 and still no item has arrived. It took 3 attempts for them to answer my emails on this and they are only offering to refund £8 - the shipping alone was £15! Absolutely terrible customer service. No idea about the quality of the item as we still have not received it!

Horrible products and horrible services, I was promised a refund as the costume I bought was nothing like the pictures. I sent the item back with registered mail. Now they have stopped answering our emails and I am out with over €250 and the item is waiting in Shanghai.

They're a terrible company. I suggest that if you encounter a problem with them to get PayPal involved and push for them to make a full inquiry. I helped pay for a costume for a friend and because we made an agreement for a refund via email, we didn't escalate the complaint in paypal. We waited months after and they are now playing ignorant, claiming they were never paid. This is after we were sent a really badly made item which we documented with photographs. This lead to their agreement to refund us. Now, their reasoning behind not refunding us was that they claim the paypal status says "reversal", which PayPal had confirmed to be the removal of the hold on my payment to their account had been raised and it was deposited to them after I had gave them a call. And again, despite PayPal confirming that I did pay and hello cosplay had received the money, their so called "finance department" says it was never received AND that I had already been refunded because it stated "Reversal". I had supplied proof, screencaps, called PayPal several times to confirm, and hello cosplay refuses to admit that they were wrong and I had never been refunded. In fact, when we suggest that they call PayPal to confirm our information, they outright ignored and refused the suggestion. There are other cosplay sellers out there with better reputation and do not have a record of misconduct, which you can find in various cosplay community boards, and have better customer service. Do not risk this one unless you're buying something super simple like a school girl outfit. It's not worth the headache and they are severely overpriced for the quality of work they do. You're best off commissioning a local crafter or learning to sew yourself than deal with this company.

I ordered a piece of a cosplay here. The seller made a huge mistake and sended it with a wrong name. I had to sign to receive the package but because the name wasn't correct I couldn't receive this package so they sended it back. I mailed the seller to inform him of what happened and asked if he could send it again with the correct name so I could receive it or the give me a refund. He refused both so I started a dispute on paypal he just laughed and said there was nothing I could do and he would always win... SO NEVER BUY FROM THIS SELLER HE LITTERALLY STEALS YOUR MONEY!!!!

Order # 49866 No one has responded to any of my emails through their posted customer service A or B emails. My order has been in processing this entire time, they haven't responded to my paypal dispute either even though they accepted my payment for $249. I've sent 2 emails to both of their emails listed on site. *Update* got a response finally, I feel much better now. *Update2* I got further responses! I feel as though it was a problem through communications on my part since they did receive 50% of my initial emails. I still suggest they update their website customer service A and B options or at least add the emails I used. By the way the emails I used were:of none help. Update: They sent me pictures of the order, it's a two piece product which IS NOT WHAT WAS SHOWN IN THE PRODUCT PICTURE! For the price of over $200, (249.99) I expected this product to be a fully made boot. The sad part is this is just PU polyurethane plastic leather so this price is ridiculous for a cheaply made bootcover and shoe. I am seriously displeased that they didn't take the time to verify with Paypal and instead asked me to waive buyer protection through paypal numerous times. If you are paypal verified then you should be able to follow a simple message's instructions but not this website. I will never use this website again there are better alternatives, much better.