hellocosplayReviews of hellocosplay.com

Response from hellocosplayAug 27, 2013

Dear Customer, Thank you for your order on our website www.hellocosplay.com, your suggestions, comments, and appreciations are most welcome to be shared with us. However, we have to say, the website www.trustpilot.com is definitely not a respectable website, which ignore the true feeling of the customers, reveal their privacies, connive at the vicious competitions. What’s more, it deletes our positive feedbacks at will, which indicates that it has a long way to go to be a fair website. We feel ashamed of this kind of website, and from now on, we won’t comment on anything through this website, and we reserve the right to sue this website in the future. If you wonder how terrible this website is, maybe you could refer to this link: http://www.trustpilot.com/review/www.trustpilot.com. Any question, feel free to contact us, both [email protected] and [email protected] are available email address. We will commit ourselves to offering much better cosplay and service to you, dear customer. Hope we could make development hand in hand. Best regards! Thank you for your time!

Response from hellocosplayJun 16, 2013

Dear customer, thank you for your order. We tried to find your order, you are my 29084 customer in UK, and you ordered this costume, right? http://www.hellocosplay.com/devil-may-cry-3-cosplay-dante-costume-p-3362.html As you said in the mail "i am very pleased with quality but the coat does not zip up" We have checked with our factory, from the item link you see DMC3 dante coat is open in front, the zipper is only decorative, can not be real zip up, that is the coat should be, not mistake. We also searched some pic online, so you can compare and found our design is very correct: http://fire-spirited.deviantart.com/art/Dante-Devil-May-Cry-3-80331930 So dear friend, you see, what a correct costume we made, if you wear it and zip up, you will not be dante, not the hero you want to cosplay, right? We are sorry for the misunderstanding, now, wear the coat, show it to your friend, it is high quality and cool!

Response from hellocosplayAug 27, 2013

Dear Customer, Thank you for your order on our website www.hellocosplay.com, your suggestions, comments, and appreciations are most welcome to be shared with us. However, we have to say, the website www.trustpilot.com is definitely not a respectable website, which ignore the true feeling of the customers, reveal their privacies, connive at the vicious competitions. What’s more, it deletes our positive feedbacks at will, which indicates that it has a long way to go to be a fair website. We feel ashamed of this kind of website, and from now on, we won’t comment on anything through this website, and we reserve the right to sue this website in the future. If you wonder how terrible this website is, maybe you could refer to this link: http://www.trustpilot.com/review/www.trustpilot.com. Any question, feel free to contact us, both [email protected] and [email protected] are available email address. We will commit ourselves to offering much better cosplay and service to you, dear customer. Hope we could make development hand in hand. Best regards! Thank you for your time!

Response from hellocosplayMay 23, 2013

Thank you very much dear customer, welcome shopping from us again! we will try our best to offer customers better products and service O(∩_∩)O

Response from hellocosplayMay 1, 2013

Dear Customer, thank you for your order first. But as we have checked and checked for you, we are SURE the wig sent to you is CORRECT! If it is our mistake, surely we should be responsible for it, exchange or refund or send a new wig to you, any way OK! But dear, it is not our mistake, we have checked and checked again, explained and explained again. We refunded you 15% of the payment because you are unhappy and our manager said you are my respectable customer, we need to try our best to make you satisfied. But that don;t mean we can do any thing more for you. It is not for money, but for our principle. Maybe we refund you 30USD then you keep the wig you will be happy, and for us it is only 30USD lost, but it is not the way we should take, we hope you understand. If you still don;t take our explanation, we only can say again, you send the wig back, then we refund you, OK?

Response from hellocosplayJul 21, 2012

dear customer, thank you for your feedback, you are an old customer of our company, have placed two orders on our site, we are so glad to see you are satisfied with our service and products. about the extra fee you payed, we are glad to explain here: As you are in Denmark, your customs are very strict, when you purchase goods from other countries, your customs will require you to pay customs duties. Your customs authorizes UPS to charge you in the delivery of goods of this tariff. That is what you mentioned "the payment of additional fees". Generally customers in countries like the United States or Australia do not have to pay to the Customs because their customs are not strict, customers in Denmark, Germany or Italy may need to pay customs duties because of the strict customs. When you purchase from our site , you only payed for the making cost of the goods and the shipping cost, tariff is not included (Please read the shipping instructions of our site), so the tariff need to be paid by you. Pls do not worry dear customer, your tariffs is charged according to the value of your package, based on law, it will not be very expensive. we are so sorry for the misunderstanding, if you have any more question, pls feel free to contact our customer service, we will reply your mail ASAP. welcome purchase from us again :)