hellocosplayReviews of hellocosplay.com

I ordered a piece of a cosplay here. The seller made a huge mistake and sended it with a wrong name. I had to sign to receive the package but because the name wasn't correct I couldn't receive this package so they sended it back. I mailed the seller to inform him of what happened and asked if he could send it again with the correct name so I could receive it or the give me a refund. He refused both so I started a dispute on paypal he just laughed and said there was nothing I could do and he would always win... SO NEVER BUY FROM THIS SELLER HE LITTERALLY STEALS YOUR MONEY!!!!

I ordered a cosplay of Yuzuki Yukari a while back. The outfit they offered consisted of everything but the wig and some ornaments. This was the first time I had ordered a cosplay online before so I was nervous about what state it would arrive in. I was actually pleasantly surprised by the outcome. Before placing my order I had emailed them asking if I could have more pictures of the cosplay, in which the replied by the next day saying that it was a custom order, so unfortunately they could't provide them. Once I had placed my order, they sent me back an email pointing out a mistake I had made in my measurements - very helpful considering that the outcome could have been disastrous if they had made it to the faulty sizes I had accidentally provided them with. Secondly, I asked if they could make it and send it out ASAP as my con was coming up soon. My parcel arrived in under a week! - The quality of the cosplay was mostly good, the dress was soft, and the hoodie was well made! However, the patterns on the back of the hoodie seemed to be rushed, with dodgy and uneven sewing (which I mostly blamed on how fast I wanted the order so...). - In addition, the hoodie seems to be a different material from the image (which I won't complain about since I prefer the material I received better). There were also slight differences from the picture shown and the real thing (different material for pattern, no drawstrings) - The stitching of the thigh highs was poor as they begun to undo themselves while I was wearing them. Overall I was very satisfied with my purchase and the customer service. The cosplay was comfy (albeit a little tight) and it was sent out to me in a surprisingly fast time, the only thing I disliked was the poor stitching in some places.

I ordered at the 17.01, a wig and an Alice Madness Returns Cosplay (the blue dress), after nearly a week, there was the status procressing for my order, and because of some bad reviews here i got a little bit scared. But i emaild hellocosplay and asked for my order with the pleasure that the packet shouled arrive before the 06.02. at the next day they worte back and answered all my questions. They didn't answered only in englisch they also tried to answer in my mother tounge (german,, was not perfect but my englisch isn't too :) ). So today(30.01.) my packet arrived. and the dress fits perfect! Its not too long or too short. the cloth is comfortable at the skin. Along with the wig was not only the wig in the packet i get an "underwearhood" (i really don't know the englisch word for it xD) Resumed: Very polite service Fast shippment good qualitiy fit very well i would order again at hellocosplay

I ordered once and it was brilliant - fast shipping good quality - but i ordered the wrong size. My mistake so I ordered another thinking it was so fast and smooth last time. They sat on the order for TWO WEEKS. These were off the rack sizes, not custom made. I had an event and just assumed they had shipped it - they had not. When I asked on the Monday to please ship my response was "we'll send it wednesday"...the event was the coming saturday! It took 3 days last time (which was impressive) Then they sent a series of confusing e-mails asking if i wanted it altered - NO i just need it now!! Then said they would ship wednesday no matter how long they had actually sat on the ordern and refused to ship right away when i asked repeatly - fine whatever just send it. If it took three days as before I would get it just in time... After all that they DID NOT ship on the date they said. It was shipped THURSDAY according to DHL and would not arrive until monday...when it would be useless. I am so devastated. They lied about when they would ship - this is the bottom line. They offered a discount but frankly I said in my order I needed it by a certain date and they did not deliver. Very upset and dissapointed. Edit: To their credit the company appologised and took responisbility for the delay - poor communication on their end between the factory and customer service. If they had only explained what happened in the original e-mails I wouldn't of been so upset and could of worked the issue out. They were very polite but this doesn't really help me now. If they could not ship wednesday they still should of just said. As i said before I could not fault the quality - the costumes are very well made but keep on top of the order if you require by a deadline.

I always buy most of my cosplay for this site its really good quality and I always get a response If in 2 days if I leave a message, I must have bought about 6 cosplays from this site and always order my shoes here as they always fit me perfectly 5* great products, get cosplays made on time, fit perfectly and extreemly fast and reliable shipping, I have reccomended this site to loads of my new friends Im extreemly happy with this cosplay site ^^

I would definitely recommend HelloCosplay to anyone looking to cosplay. This was my first cosplay and i was nervous about it. They are so nice and the costume is great quality and they were helpful when i requested to have shoes made for it. The costume arrived a few days after it was shipped and the packaging was neat, the outfit folded nicely and the boots were wrapped nice as well! I will be buying from them again in the future! Wonderful job! : D

When I first ordered from Hello Cosplay, I have to admit that I was extremely nervous as I've never dealt with them before. Once I got my coat in the mail, however, I couldn't have been more pleased with the results. The quality of the material exceeded my expectations and the cut was spot-on. To put it simply, what they delivered was PRECISELY what they promised, and in a VERY reasonable time. I look forward to doing business with Hello Cosplay again in the future.

Really bad quality. I ordered a kuroko no basuke cosplay and the sport bag and the number and the writing on the top were unequal. Also the sport bag wasn't made from the same materials as the pictures... Really disaponted with this shop... I sended an mail and they never answer it I don't know if is because they never got it but this was on February and I have never use this product because of its bad quality. I decided that I had to tell the people to be careful with this shop.