Maria S.
The worst experience
They're a terrible company. I suggest that if you encounter a problem with them to get PayPal involved and push for them to make a full inquiry. I helped pay for a costume for a friend and because we made an agreement for a refund via email, we didn't escalate the complaint in paypal. We waited months after and they are now playing ignorant, claiming they were never paid. This is after we were sent a really badly made item which we documented with photographs. This lead to their agreement to refund us. Now, their reasoning behind not refunding us was that they claim the paypal status says "reversal", which PayPal had confirmed to be the removal of the hold on my payment to their account had been raised and it was deposited to them after I had gave them a call. And again, despite PayPal confirming that I did pay and hello cosplay had received the money, their so called "finance department" says it was never received AND that I had already been refunded because it stated "Reversal". I had supplied proof, screencaps, called PayPal several times to confirm, and hello cosplay refuses to admit that they were wrong and I had never been refunded. In fact, when we suggest that they call PayPal to confirm our information, they outright ignored and refused the suggestion. There are other cosplay sellers out there with better reputation and do not have a record of misconduct, which you can find in various cosplay community boards, and have better customer service. Do not risk this one unless you're buying something super simple like a school girl outfit. It's not worth the headache and they are severely overpriced for the quality of work they do. You're best off commissioning a local crafter or learning to sew yourself than deal with this company.