The product I received was very high quality. I ordered it a bit too big because I was afraid of a wrong size, and it was, in fact, a bit too big - though it did not matter, I could change it. So I was very pleased with their sizes. The customer service was also good - I said that I needed the costume soon, and they send it to me earlier than expected.
Response from hellocosplayJul 25, 2014
Thank you very much dear customer, welcome shopping from us again! we will try our best to offer customers better products and service O(∩_∩)O
V2
Vocaloid 2 Cosplay Kagamine R.
Working to resolve our issues. Post and Rating will be updated later.
On 4/29/14, Customer Service reached out to me. I have deleted my comments and will update review once issues are resolved.
Response from hellocosplayApr 23, 2014
Dear customer,we would not want to disclose your privacy,but you are really unfair to us,so we had to put up your measurements here.
Gender: Female
- Woman's Size: Large
- Size: Large
- Weight: 150 lbs
- Height: 5'5
- Chest/Bust: 39 inches
- Waist: 30.5 inches
- Hips: 38 inches
And here is the photo of your real body sharp: http://i325.photobucket.com/albums/k392/menglacosplay/body-sharp_zpsa743cb18.jpg
From the photo we can clearly see your waist CAN NOT be 30.5 inches, it CAN NOT be 22CM smaller than your chest.
That is why your costume did not fit you,you provided a WRONG waist measurement.So the shorts can not be worn higher.
We made the costume according to the measurements you provided us,when you said to us you thought it did not fit well,we replied you very fast (How could you say we"No Customer Service",we responded you so quickly,sigh & cry~~~!).We glad to help you revise the costume or provided you some discount then with the discounted funds you could revise the costume by a local tailor.
But as it is not our mistake,we can not made a new costume free for you.It is unfair to us,unfair to our tailors who worked hard on your costume,or unfair to other customers who provided us correct measurements.Thank you very much for your understanding.
We do not want to see trustpilot become a unfair place,customer says false things here and misleading other customers.
We have been making cosplay costumes for nearly six years.Till April 2014 we already have more than 100,000 customers.We try our best to make good cosplay costumes and relative cosplay products.Most of our customers are very satisfied with us and purchase from us again and again.Sometimes we do made mistake, but as long as it is our mistake we always solved problems very quickly,customer also can be very happy at last and buy from us again.Even if sometimes the customer encountered some problems not caused by us,we will actively give advice and offer helps (you see when you contact us first we helped you find the reason and responded to you very quicky and willing to help you revise the costume or offer discounts so you can pay to your local tailors).
But that does not mean customers can make any mistake then blame the seller, person who made mistake needs to take responsibility by himself/herself rather than first thought to cheat others.
Here is some pictures about your order:
1,Your body sharp:
http://i325.photobucket.com/albums/k392/menglacosplay/body-sharp_zpsa743cb18.jpg
2,Your costume compare to the anime Kagamine Rin version:
http://i325.photobucket.com/albums/k392/menglacosplay/PIC3_zps3d12e9bd.jpg
LS
Liam S.
Amazing quality!
I ordered one of their Doctor Who cosplay items a 'Sixth Doctor Frock Coat' after wanting the coat for so long and never seeing a satisfying version on the web. I was nervous as I could find no reviews of the coat itself so I didn't know if it would match the pictures. Needless to say it matched them perfectly! This is clearly a reputable website in that it does not steal photos.
Their FAQ lists the making time as being 10-20 days for complex costumes. If you have seen any photos of the coat you'll know it's definitely a very complex coat. The only criticism I would have here is that it does not list these as being working days: Mon-Fri. Although I suppose I should have assumed that. The product was dispatched on the 20th Working Day however so I have no complaints there, and the fast shipping saw it with me two days later!
I would whole-heartily recommend this website to anyone!
Response from hellocosplayMar 27, 2014
Thank you dear customer, we will keep on making good products in future, hope you come again in future O(∩_∩)O
DK
Danielle K.
I would give no stars if I could!
I ordered an 11th Doctor dress from hellocosplay in November for a sci-fi party my friend was having. The product came very quickly, but was dreadfully made. I complained, and they sent a very genetic reply telling me that they were sorry and offered me a 10% discount to shut me up. I was very offended. After MONTHS of arguing with them, I sent back the dress at MY OWN expense, only to have them turn around and tell me that 'the perfume was too heavy'! I never sprayed anything on this dress! Now they are trying to get me to admit to something I didn't do. I have now spent close to $200 on this dress and have absolutely nothing to show for it.
Hellocosplay are by far the worst company I have ever dealt with. They are money hungry pigs who do not deserve to be in business. They are a SCAM! DO NOT BUY!!
Response from hellocosplayMar 27, 2014
Dear sir, if you are an honest person, would you pls tell the friends here the reason why we refused to refund you?
In the mail you told us the reason why the coat has heavy perfume smell, but why you did not say that here?
Please understand item with smell of cigarette smoke or perfume is excluded from Returning or Exchanging, we write that on our site, we are sorry for that, but we will not sell these items to other customers, we must be responsible for other customers and we hope you be responsible for yourself, Please understand, thank you very much.
LB
Laurence B.
Frais supplémentaires sans avertissement
J'ai commandé deux cosplays qui sont arrivés rapidement et pour lesquels nous n'avons rien à dire, ils sont très bien fait. Mais lorsque DHL est venu livrer, on m'a réclamé 21 euros supplémentaires (ma commande s'élevait déjà à 188 euros avec les frais d'envoi) pour une TVA sur marchandise. J'ai bien regardé sur le site, mais il n'y avait aucune information à ce sujet. J'ai envoyé un mail au vendeur, mais, s'il répondait avant la réception, maintenant, il reste silencieux. Aucune explication, aucun dédommagement. Je devais commander d'autres pièces, je vais le faire ailleurs ! Je n'ai jamais eu ce genre de problème avec d'autres vendeurs, il faudrait que Hellocosplay revoie sa politique de vente.
Response from hellocosplayJan 26, 2014
dear customer, thank you for your order, we are so glad to see you are satisfied with our products and fast shipping.
we tried to contact you, but we didn;t know your order number, so we explain here about the extra fee you payed:
as you are in France, your customs are very strict, when you purchase products from other countries, your customs will require you to pay customs duties. your customs authorizes DHL to charge you in the delivery of goods of this tariff. That is what you mentioned the payment of additional fees.
generally customers in countries like the United States or Australia do not have to pay to the customs because their customs are very friendly, customers in France, Germany or Italy may need to pay customs duties because of the strict customs.
when you purchase from our site , you only payed for the making cost of the goods and the shipping cost, tariff is not included (please read the shipping instructions of our site), so the tariff need to be paid by you.
pls do not worry dear customer, your tariffs is charged according to the value of your package, based on law and protected by law.
we are so sorry for the misunderstanding, if you have any more question, pls feel free to contact our customer service, pls remember our mail address is [email protected] or emily@hellocosplay. we will reply your mail ASAP.
welcome purchase from us again.
CO
cosmicpurple
Precies wat ik zocht / Just what I was looking for
Ik heb via hellocosplay de Lord of the Rings Arwen blue dress besteld. Ik heb lang getwijfeld, voornamelijk door de uiteenlopende beoordelingen op het internet, en ik ben zo blij dat ik toch voor deze site gekozen heb. Eerst en vooral kreeg ik na mijn bestelling een mail dat ik, als ik mijn kostuum vóór Halloween nodig had, ik een mailtje diende te sturen, en dan zouden ze mijn bestelling naar voren schuiven aangezien Halloween de drukste tijd van het jaar is voor hen. Ik heb gemaild dat ik mijn kostuum voor 4 oktober nodig had en kreeg vrijwel meteen antwoord dat mijn bestelling voorrang zou krijgen. 27 augustus bestelling geplaatst, 10 september had ik mijn jurk, op maat gemaakt en verscheept van China naar België. De maten kloppen perfect, de stof voelt niet goedkoop aan, en alles is precies zoals op de foto. Voor deze prijs had ik me geen beter kostuum kunnen wensen. Een aanrader.
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I ordered the Lord of the Rings Arwen blue dress via hellocosplay. I hesitated for a while because of the online reviews, but now I'm so happy that I used this site. First of all, after placing my order I got an e-mail from customer service saying that Halloween is the busiest time of the year for them, and if I needed my order before the end of October I should just write them back and they'd give my order priority. I wrote back that I needed my costume by October 4th and got a reply almost immediately that they'd speed up my order and get it to me in time. I placed that order on August 27 and the package arrived on September 10th. Two weeks for a dress that was customized to my measurements, and to ship it from China to Belgium. The sizing is perfect, the fabrics don't look or feel cheap, and the dress looks exactly like the pictures. For this money I couldn't wish for a better dress. Highly recommanded.
Response from hellocosplayOct 4, 2013
Dear Customer,
Thank you for your order on our website www.hellocosplay.com, your suggestions, comments, and appreciations are most welcome to be shared with us.
However, we have to say, the website www.trustpilot.com is definitely not a respectable website, which ignore the true feeling of the customers, reveal their privacies, connive at the vicious competitions. What’s more, it deletes our positive feedbacks at will, which indicates that it has a long way to go to be a fair website.
We feel ashamed of this kind of website, and from now on, we won’t comment on anything through this website, and we reserve the right to sue this website in the future.
If you wonder how terrible this website is, maybe you could refer to this link: http://www.trustpilot.com/review/www.trustpilot.com
Any question, feel free to contact us, both [email protected] and [email protected] are available email address.
We will commit ourselves to offering much better cosplay and service to you, dear customer. Hope we could make development hand in hand.
Best regards!
Thank you for your time!
HE
HetaliaVocaloidLover
Awesome, but a little weird xD
I'm a girl from Sweden who bought a KAITO Shion Vocaloid1-cosplay, which included scarf, coat and pants. It was awesome~ It looked great on me, a little too large but that's my mother's fault xD
It was just one weird thing... the coat was veeeerryyy long. The zipper on KAITO's coat is meant to end around his bellybutton, but mine ended around my knees. O.O
I don't think I wrote it should be THAT long. 0.0
And another weird thing is that my mother, aunt and I sent our order, but then didn't get any confirmation... my aunt had to send a mail some days later until they replied. =P
But in all other ways it was great!~ ^^
It was cool and nice, it fits kinda good and I am so happy to finally get to cosplay the best Vocaloid ever made. :3
It was not expensive, even if it was absolutely worth every single piece of money. And it came really fast, even though I live in Sweden, it took around a week since the mail we sent and I think that's very fast x3
I'll buy my next cosplay costume at Hellocosplay too >u<
Next time, it's gonna be a RUSSIA cosplay! ^J^
Thank you for your awesome service~
And sorry for my bad English OnO
//Hugs and kisses from Kailliz ^w^
Response from hellocosplayAug 27, 2013
Dear Customer,
Thank you for your order on our website www.hellocosplay.com, your suggestions, comments, and appreciations are most welcome to be shared with us.
However, we have to say, the website www.trustpilot.com is definitely not a respectable website, which ignore the true feeling of the customers, reveal their privacies, connive at the vicious competitions. What’s more, it deletes our positive feedbacks at will, which indicates that it has a long way to go to be a fair website.
We feel ashamed of this kind of website, and from now on, we won’t comment on anything through this website, and we reserve the right to sue this website in the future.
If you wonder how terrible this website is, maybe you could refer to this link: http://www.trustpilot.com/review/www.trustpilot.com.
Any question, feel free to contact us, both [email protected] and [email protected] are available email address.
We will commit ourselves to offering much better cosplay and service to you, dear customer. Hope we could make development hand in hand.
Best regards!
Thank you for your time!
YN
Yu N.
Very pleased, I'll probably buy again!
I bought the Persona 4 Male school uniform, and I'm really happy with it. It fits absolutely perfectly, it looks great and is nice quality.
I have two minor problems, they aren't very important but I feel I should mention them.
It took three weeks for the costume to be made. I understand that it was custom ordered and tailor made, but I've used other companies that can finish the project in days.
This one might just be because I live in a very remote place in Canada, but there were extra fees to be paid for shipping. I paid HelloCosplay the 150$ they asked, but later I was contacted by Loomis Express (the shipping company) and was asked for another 30$. I wasn't intending on paying more than 150$, but I suppose it couldn't be helped.
The one suggestion I have for HelloCosplay-If you could put a note of some sort on your website saying that using Loomis costs another 30$, it would be greatly appreciated. Other than that, I am happy with the final result, keep up the good work!
Response from hellocosplayAug 27, 2013
Dear Customer,
Thank you for your order on our website www.hellocosplay.com, your suggestions, comments, and appreciations are most welcome to be shared with us.
However, we have to say, the website www.trustpilot.com is definitely not a respectable website, which ignore the true feeling of the customers, reveal their privacies, connive at the vicious competitions. What’s more, it deletes our positive feedbacks at will, which indicates that it has a long way to go to be a fair website.
We feel ashamed of this kind of website, and from now on, we won’t comment on anything through this website, and we reserve the right to sue this website in the future.
If you wonder how terrible this website is, maybe you could refer to this link: http://www.trustpilot.com/review/www.trustpilot.com.
Any question, feel free to contact us, both [email protected] and [email protected] are available email address.
We will commit ourselves to offering much better cosplay and service to you, dear customer. Hope we could make development hand in hand.
Best regards!
Thank you for your time!
