BonsaiReviews of hellobonsai.com

I've used Bonsai for almost a year so far. I'd give them a 4/5. They provide the invoicing and payment options I need. Their customer service is efficient and friendly. If they make a mistake they make it right. Overall, I am satisfied with their product as a small business owner.

Like others, the moment I was paid through Bonsai, I received an email from “Dorian” indicating my account was frozen and I must verify my identity via an emailed link that was never sent. Additionally, this account freezing without warning happened on the weekend, so of course no one is available to respond or release my payment. I’m unable to access my account to provide any missing information & I set up my account as thoroughly as indicated before this incident. Reviews within the App Store show this is a common occurrence and receiving my payment could take weeks. Do not use Bonsai for payments. Actually just don’t use Bonsai - their platform is buggy and glitches out regularly.

This email was sent by Dorian at HelloBonsai; Hello, Your account was subject to a manual review process. As a result of it, I regret to inform you that we will not be able to support your Bonsai account going forward. We have made sure to cancel your subscription and will refund any unsettled payments. This will allow you to receive payment from your client via an alternative means. We will issue the refund at the end of business day tomorrow, 09/29/2023. We wish you and your business the best going forward. Thanks for your understanding, Dorian Bonsai Operations Please find the communications that I originally sent to Dorian - There are no links available - I am currently in the process of an event and I am required to send links to my client. If I at minimum had received a courtesy email stating that my account is up for review this would have allowed me to provide the necessary information to ensure that I am not at a disadvantage. In addition to this; upon signing up we were required to enter literature about our company. This literature was absolutely clear - I do not understand the purpose behind what you all are doing. I am well within my rights to determine if I wish to refund the funds to my client and bill on another platform. I am paying a fee to use your platform. I will need to understand in its entirety what this means. Please resend the link and if possible - due to the event I will need to resend all emails and invoices to my clients email address. Is there a contact number for this company ? . How do your customers find you? At the hospitality hub customers are normally found at hotels and events. We facilitate special events at hotels to increase brand awareness and visibility. These events can be weddings; themed parties and or networking events. 2. Provide your SS-4/CP575/EIN assignment letter for the business - ATTACHED! 3. Provide any online presence for your business - Our partnerships are with hotels thereby all proposals and promotional materials are sent directly between us and resorts. Hence, I think its necessary to know as a business owner that you may want to seek another solution, considering the discretionary policy of cancelling the plan was not from a legalistic standpoint but rather because I strongly communicated with the rep about the terms and conditions. I would pleased to share my email thread with you if you desire to understand and if it assist with making a decision when moving forward with this platform. amarakia.thompson at gmail.com

This platform is extremely unprofessional. When you sign up you are requested to upload all documents needed, business, and identity. Then because you're new to the platform, your funds are put on a 7-day business hold. Well on day 7 I was told that my identity couldn't be verified and my account was frozen after sending in my driver's license 3 times. I wasn't informed until it was time to pay out my profits. There's no customer service line and their chat feature is used more as an email feature. They get back to you when they feel like it. It also lets you know when they've read your messages. I can't tell you how many times my messages were in "seen" status for hours and still no response. I have employees to pay and operational expenses. This is honestly the worst experience a business owner should ever have to endure. Please do not ever use Hello Bonsai.

easy to use honest app

so easy to use and very useful

I love that this company is honest. The template I was looking for was actually free. I need a guide, and I got just that. Thank you!

Front end seemed great, was so pleased to set everything up and get rolling. Then the wheels started to come off. My first transfer of funds from my client was held by Bonsai for 7 biz days. (ok I guess...it's in their policy) Then my next TWO client transfers were held up for an additional 7 BUSINESS DAYS before being deposited to me. (I do not as of writing this have access to the $$.) I have set everything up correctly in my account, set up biz banking, been verified, etc. This is fraud and equivalent to what the large banks have done. Floating $$ and collecting interest. I tried to bring this up with customer service twice and was given a generic, unhelpful response. Each response took almost a full day. In addition, my banking card never arrived and I was never able to set up my external account with micro deposits. I finally connected it today via a diff method. All in all I've had a TERRIBLE experience and my funds are still held hostage by Bonsai. Just awful. Buyer beware.