BonsaiReviews of hellobonsai.com

Actually free

Easy to access. Thanks

fast and easy. I found the form I needed.

We have been using Bonsai for the past 5 months and have encountered several bugs. Unfortunately, their customer service is unreliable. You write to them and if you're lucky, they get back to you the next day, which doesn't work when you need to be sending contracts and invoices to your clients ASAP. I just had another incident yesterday and got a reply with a question today. I replied immediately and they still haven't seen it so who knows when it will be resolved. I've started to transition to HoneyBook which is far better and has great customer service so far!

Cancelled my account with no reason after providing all documents for payout. Dont trust them to leave you hanging at any moment.

I searched SO MANY CRMs. I just wanted something simple but complete. Bonsai was the ONLY CRM I found that had just the tools I needed. The form templates were a happy surprise. So glad I found Bonsai!

The platform is great. The customer service is horrible. They return inquiries within 24 hours but all of mine have been 2 to 3 days. I asked a simple question regarding payouts and was told they are unable to service a business like mine (merch consulting) and I would need to find another platform. When I followed up to ask a normal question as to why they were unable to service a company like mine, they wrote - "Thanks for following up. Due to the proprietary nature of our review, I am not able to share the exact factors that led to the decision." Happy to share the entire email chain to whomever is thinking about using this platform. It's good until you need customer service.

The fact that the POA/POA revocation was readily accessible as a blank template was better than the other websites which offered a free limited subsription and then hoped that one would lapse into monthly payments.