BonsaiReviews of hellobonsai.com

Bonsai's integrated platform is an exciting prospect but it falls dramatically short of its competitors. Unfortunately it lacks key accounting and bookkeeping features for even the most basic needs.

Everything is great other than they force you and trap you to using their horrible banking service. If that wasn't the case, it'd be 5 stars easily! Also, the 2fa is very bad -- it asks you to verufy it's you multiple times in one sesssion.

I'm having quite a bit of trouble, but I'm staying the course for now because conceptually this app fits my needs, but here's my problems so far: 1. Technical and Formatting Issues: • Inability to adjust certain images within the title page; automatic downscaling of images. • Images on mobile devices are cut off, stretched, or contorted. • Issues with image stretching and formatting in proposals, affecting visual quality. • Images often appear pixelated or of low quality when uploaded to the platform. 2. Customer Service and Support: • Slow response times (1-3 days) from customer service. • Partial or inadequate addressing of issues raised. • Unresponsive telephone support; calls go unanswered. 3. Billing and Pricing Transparency: • Double charged within a 30-day period. • Unclear additional charges for adding a partner and activating features. • Forced payment for account feature access. 4. Platform Functionality and Management: • Sent proposals don’t automatically move to the ‘sent’ column; manual adjustment required. • The cell phone app lacks editing capabilities and clarity on useful features. • No straightforward testing process for proposals; must send to self for testing. • Resets in white glove branding feature after account adjustments, leading to unintentional branding presence. • Inadequate preview functionality; does not fully display client’s view. 5. Delivery and Tracking: • Partial delivery of proposals to recipients. • Unreliable read receipt functionality. • No confirmation of proposal receipt or review by recipients.

Been a bonsai customer for over a year now. We've pretty much built our business on it. It's not a bad app, in fact the solution is great. The support however, is non-existent. Expect a reply in 2-3 days maybe.

Good template, but the line for the Vin number line is not long enough to write clearly and completely. Easy to make a mistake. Can cause big problems for seller and buyer.

My clients payments were declined. Customer support is slow to respond. There is an additional 1% charge added on to use stripe through the platform. After reading negative reviews I no longer trust the platform to do what it says. I can use DocuSign integration with stripe for less hassle.

This is a great software until you need help. I cancelled the plan and they continued to take money out of my account and there is no way to get in touch with them unless I have a paid plan. Very stressful and I don't know how to get my money back.