BonsaiReviews of hellobonsai.com

Bonsai is a great tool that has helped make freelancing 10x easier. It has time tracking, invoicing and proposal templates, integrated payments, banking, and even has white-label client portal support. A lot of value for a low monthly or annual subscription. Support has been incredibly helpful with getting me unblocked when I've run into issues, and have even taken my feedback and added it to a feature request board where I can track progress. Overall great team and very helpful product.

Bonsai has excellent customer service. I am a solopreneur managing many different types of projects through the platform. When my account ran into trouble, they provided me with multiple solutions and asked me which one I wanted to go with, then made the changes to my account for me. The issue was resolved quickly and efficiently.

One of the best platforms for new freelancers and creatives! It is easy to learn and is an all-in-one for clients to sign contracts, pay invoices, and store data in their CRM. And if that wasn't enough, their customer support team is nothing short of kind and professional (thanks Cara)!

Hello Bonsai is a great platform for freelancers. I especially like the contracts and invoices features. This tool is very helpful for anyone who needs to follow up with clients, send them professional looking email reminders, sign legal binding contracts without hassle and process payments. I had a little issue with my receiving my payments, but customer service chat answers within 24 hours and were very helpful to resolve this.

This is a perfect solution for a freelancer or independent business owner like myself. I have been using this platform for several years and have never had an issue, it makes writing proposals super quick and efficient along with sending out invoices, and recurring invoices for my services. If I ever have a question, the support team reaches out very quickly and offers help.

Everything is great other than they force you and trap you to using their horrible banking service. If that wasn't the case, it'd be 5 stars easily! Also, the 2fa is very bad -- it asks you to verufy it's you multiple times in one sesssion.

If I could give them a Zero I would! Buyer BEWARE!!!!!! Unless you like the thought of your business getting, literally, shut down, out of nowhere, without notice, with out providing a reason. Then Run Away! Run Far Away! I started Bonsai for my small business, due to a recommendation. I started my account and finally getting everything set up. Just tied in my whole business. I thought everything was going great! Paid for the service. Then I get this: (This is Dorian with Bonsai Operations reaching out with an update about your Bonsai account. Your account was subject to a manual review process. As a result of it, I regret to inform you that we will not be able to support your Bonsai account going forward. While we wish we could support every business, there are certain cases in which we are not able to provide our service. We have made sure to cancel your subscription and refund any unsettled payments.) I received this on a Friday afternoon; (it was sent in the morning however my business is not in front of a computer). Dropping my company without a heads up, notification of an issue, without attempts to fix whatever problem they had, and without explanation as to why. When I went to find the number to call customer service, low and behold..........they no longer have one that they offer to their clients. I was hoping to resolve whatever issue, it was, that they had or at least get a reason as to why. What you have to use is their messenger which, according to them, "Our usual reply time A day". I tried to ask the messenger AI for a number to call it replies; "The team will get back to you soon - our typical response time is 1 business day." This being a Friday, I wasn't going to hear anything till Monday at the earliest. Now what I can say is that, when I was begging for answers through the messenger, someone from service, not the AI, started to type me a reply, but they stopped at just typing. I never received a response and the rest of my messages after that have yet to be seen. What I had figured out, on my own, is that the invoice that I sent that day was frozen, my clients who had paid through the system were refunded, anyone else that is trying to pay will not be allowed to, and I am still awaiting my refund from Bonsai. What Bonsai does not see, is that the businesses that they just "Drop" have to jump through hoops and have actual damages. For having to rework everything, retrain, rebuild a whole new system, reinvoice, reach out to all of their clients and hope they understand and actually pay. Bottom line, your business is nothing more than another account to them. They do not care about you or your lively hood. If they did then they would have worked with me and would at least have a direct way to contact support during business hours. Businesses that rely and trust you with their literal business need you to care about them! At least enough to assist them, and if there is an issue, communicate and pave a way for "your client" to achieve a resolution. Don't just drop them.

Originally I had a poor customer service experience after reaching out to support but after further follow up the Bonsai team swiftly reviewed my situation and resolved the issue, thanks!