customer
They steal your money from your clients…
They steal your money from your clients when they pay you. My money has been sitting hostage for 10 days for no good reason. I have a debit card and everything connected. All they have is an email customer service so you’re are the mercy of whenever they feel like getting back to you. My payout is 2 days later so no reason this should be sitting in limbo. I want my money. UPDATE: You responded that my payment processed, sure it did. 2 weeks after the client paid me. That is UNACCEPTABLE. Period. We all have bills to pay and my rent was 2 weeks late because you held my payment from me for over two weeks. AND you took $17 from the amount I was given for fees.
Response from BonsaiSep 19, 2023
Hi there, Thank you for sharing your feedback. We understand that having to wait to be paid can be stressful, and we'll be working to set better expectations around processing times. While we cannot circumvent processing speeds, we definitely do not want the wait to come as a surprise to our customers. Our payout schedules are currently outlined in multiple locations and resources. After looking over your interactions, we can confirm that your payout was processed within the normal timeframe for first-time payments, and our Support team communicated the date of when your funds will be received. Your payment successfully processed and was made available to you. Please reach out to [email protected] should you have any other questions.