BonsaiReviews of hellobonsai.com

Lovely food would defo recommend

I mistakenly subscribed to a service in May 2026 that I never ended up using. I only discovered recently that the subscription was still active. When I contacted Bonsai, they were very understanding and offered a generous compensation. I really appreciate how they handled the situation, and it confirmed to me that Bonsai is a trustworthy and customer-focused company.

I have been using HelloBonsai for a few years now and for me the best platform out there. And also the best customer service team. Very fast on replies, super helpful on everything and very proactive team to create and improve their platform and workflows base on real clients needs and experiences with their platform. 5 out of 5 on everything so far.

Great platform, easy to use and manage multiple projects. I like that the timer starts before all information is entered so you can have true time tracking.

I have been a Bonsai customer for some time and already pay for an annual subscription on my account. I recently discovered that I had also been charged for a separate account that I had apparently created while testing Bonsai. The account was never used, and I was completely unaware that it had become a paid subscription. I never received any emails notifying me about these payments. I only became aware of the charges when my accountant flagged them as unrecognised payments. I contacted Bonsai and explained the situation a number of times. They did refund four months of charges, which I appreciate. However, it appears that the unused subscription had been charging me since November last year (10 months now), and Bonsai has refused to refund the remaining charges. What I find particularly frustrating is that I was already paying for an active annual Bonsai subscription, while this second account was never used. Had I known about the second subscription, I would have cancelled it immediately. I understand that companies have refund policies, but I expected more flexibility and customer care in this situation, particularly given that this was an unused account and I was already an existing paying customer. I hope Bonsai will reconsider and resolve the issue fairly.

I had an issue my account, I sent an email to management and a soon after I received a response from apologizing for the mishap, and I appreciate the consideration they shown me.

Easy, responses were quick and helpful. I feel comfortable getting my questions answered anytime :)

Amazing customer service and food came out extremely quickly and was amazing. Nic took our orders and was very nice. Loved the prawn tempura and the chicken karage.