BonsaiReviews of hellobonsai.com

I'm impressed that Bonsai manages to deliver excellent customer service without offering a phone service - it's all done by email. Their reps respond very quickly and thoroughly, and it's evident they care about customer loyalty and providing a great customer experience. I always get same-day responses and quick resolutions. Thank you!

Our experience with Bonsai has been very positive. What we found most refreshing is the incredibly high service and support levels. You generally do not get the kind of support that Bonsai offers from other SaaS providers. Their support has made our transition to the solution much more efficient and productive.

Honestly, I don't often leave reviews, but Bonsai has been so great that I have to. Everything I've needed as a startup freelancer, Bonsai has had. From contracts, to time tracking, invoicing, and banking - it's all there. And the few times I've run into issues, there's been fantastic support and even a suggestion board where I can advocate for new tools. I use free versions of everything wherever I can, but I'm happy to pay for Bonsai's high-value service.

Everything started out great. As a freelancer, this was the perfect tool for covering the admin aspects of my freelance business. Then for no reasons, my account was blocked for some reason and I had to go through a verification process. I went through the process and I wasn't able to get my account back on track. They closed my account without any further details. This is the type of company to avoid at all costs. No reasons for why your account was blocked, no way to talk to a real person to resolve any items. If you are working with this platform just know that you can be set up for a similiar scenario at any time. Use at your own risk!

I am a small business owner and HelloBonsai has honestly been one of my favorite companies I have ever worked with. I love their product, but love the customer experience even more. They genuinely listen when you make suggestions and their customer support team is amazing! Just in the year or so that I have used them they have already implemented multiple features that I, and many other clients, have suggested (some of which I couldn't find in any other similar platform I had looked at). Being a business owner is crazy sometimes with how many hats you have to wear, and their platform has been a time and effort saver in a lot of ways. Some of my favorite features include being able to send invoices and have clients pay me online through their platform, invoice auto-reminders for clients so I'm not spending so much time chasing money, built in contracts with electronic signatures, the client portal, time and budget tracking for projects... As with everything I use in the world of technology, there are things I get frustrated with and don't necessarily love about their platform, but even still I would recommend them without hesitation as I have watched them improve on a weekly basis, giving me confidence in the future of this program.

Bonsai has been a game-changer for my agency! It's like having a personal assistant that handles all the tedious admin work. The templated contracts save me a lot of time on paperwork, and I love how everything updates automatically when payments come in, or projects move forward. Their automated workflows help me set up when documents and updates get sent to clients. Everything is streamlined, from project management to time tracking, helping me stay profitable. Plus, their customer service is exceptional. Always helpful and responsive when I need them. They listen to my feedback and consider feature requests, making me feel valued as a customer. I can finally focus on what matters: growing my business. Definitely worth the investment!

Company has a good product. BUT their customer support is AWEFUL. It takes days to hear back from them. And when they do, there's zero show of concern on how sensitive it is to miss the services of a platform you've trusted to handle client work. I paid my first subscription and in the first week there was a bug and I couldn't use the app. Took weeks to fix. Now I am unable to login and on contacting support, they need to take 3 days to go over stuff. All this while, my business is paused.

pplicate is NIET te vertrouwen!!!!!!!! Account geblokkeerd na twee weken gebruik. Klantenservice eerst heel vriendelijk. Daarna een ‘standaard’ tekst en verder weigering van verdere informatie. Vermits ze ook niet meer reageren kan je u dus niet verantwoorden noch een uitleg geven of krijgen. De account is enkel gebruikt voor een vriendengroep geld verdeel lijst. Er was nog geen bankkaart aan toegevoegd. Op welke gronden ze u dan blokkeren is een raadsel. Als ze ‘zomaar’ accounts kunnen blokkeren klinkt niet veilig. GEBRUIK DEZE APP NIET!