BonsaiReviews of hellobonsai.com

I have an $800 payment that is trapped in my Bonsai account with no options for reliable support. I keep receiving the same automated responses from their team, with no clear instruction on how to resolve the issue. I am EXTREMELY irritated at their lack of responsiveness over the last week. Be warned: DO. NOT. USE. THIS. SOFTWARE!!!!

Great lunch

I signed up- and was charged for years with 0 email communication and no way of canceling.

I had a billing dispute that was handled professionally and immediately. Very refreshing!

Unauthorized Charges to my Card I was refunded, amazing support but they charged me for items I did not purchase.

One of my clients accidentally disputed with their credit card company a charge they paid via my Bonsai invoice—the client didn't recognize my company name. The client was very apologetic and Dorian at Bonsai was fantastic at walking me through the process to file a counter-claim. I was afraid I'd have to do lots of back and forth with banks, but Bonsai was a great advocate for me and took care of everything.

Bonsai has been great in helping us refine our projects and tasks. Whenever we have had a query about how things work, or how we can do something, the customer service team have been instantly on-hand to provide solutions, support, or updates for the future.

Reliable program and excellent customer service.