BonsaiOne platform to streamline your entire business. Consolidate your projects, clients and team into one integrated, easy-to-use platform.Trusted by thousands of agencies and consultancies.
Bonsai (hellobonsai.com) has 616 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Claim this listingInternet & Software · El Monte, California
Excellent
Internet & Software · Los Angeles, California
Excellent
Internet & Software · San Francisco, California
Excellent
Internet & Software · San Francisco, California
Excellent
616 approved reviews, newest moderated first
Tylyn J.
Honestly top notch customer service. Every time I contact them which isn’t much because their platform is awesome. Jade was fantastic, she kept me updated, did exactly what I needed and walked me through the steps. She was very friendly and prompt in her responses. Great company. Great customer service.
RJ H.
I have been using Bonsai for a year and recently encountered an issue with their customer service team. I had an outstanding invoice involved in legal battles throughout the year, which was recently resolved. After the client made the payment, Bonsai emailed me requesting additional information to verify our business relationship, essentially holding my funds until I provided it. I responded immediately with the information and asked why they had suddenly taken this position. Their customer service team was slow to communicate, offered no phone support, and provided impersonal responses. I will be leaving the service and cannot recommend it to others.
Matthew W.
Sawyer was fast, helpful and friendly. I got my questions answered and problems resolved. Really appreciate it.
Jerry W D.
Quick, proactive, responsive, rational
Miguel E.
Bonsai has always been prompt and professional at resolving our issues - wether they were user error, or some bug on their end - They embrace the motto "we're in this together" and things just get resolved. We are very happy handling our consulting firm's admin and payment tasks through Bonsai.
Jessy H.
Cara from the support team helped me with processing my request so quickly and efficiently. Thumbs up for customer success👍
David W.
The reps I usually speak to are pretty knowledgeable and helpful. They managed to help with every issue I brought to their attention.
Saleem
They refuse to cancel an account attached to an email that no longer exists, even the account has not been used in over 2 years. Multiple conversations with customer service, yet they still charge my bank every month, forcing me to file a dispute with my bank.
Response from BonsaiJan 16, 2025
Hi Saleem, Thank you for sharing your feedback with us. We take account privacy and security very seriously, which is why we require additional verification when an inquiry is made from an email address that’s not recognized or associated with the Bonsai account. This helps us ensure the safety of our customer's data. If we’re unable to locate and verify the account based on the details provided (for example, if the email address used to create the account is unknown or other verification details are missing), we recommend reaching out to your financial institution for further assistance. We appreciate your understanding and are here to help if you need further support - reach us by sending an email to [email protected].