Hello AlphaYour doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Marysol H.
I was able to get the help that I needed
Response from Hello AlphaSep 30, 2024
Hey Marysol, So glad you received the help that you needed! Thank you for taking the time to write a review! We appreciate you!
HC
Prompt service and quick feedback when I asked questions!
Response from Hello AlphaSep 30, 2024
Hey HC! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
customer
I used hello alpha last year and loved it. $20 extra a month from the last time I used it being at $65 now. I was also charged $20 extra for a separate visit so a total of $85 this month and haven’t received any help. My doctor has been off for a week of my month subscription. If you can choose to switch doctors or pick one you want this website would be so much better instead of being assigned one that might not help you.
Response from Hello AlphaSep 30, 2024
Hey, I am very sorry about this. We have contacted you in your support thread. Please see your message and hopefully we can make things right.
K G.
Hello Alpha does a comprehensive review for me every month during my check-ins, and I really appreciate that someone is actually reading what I wrote, whether it's difficulty with a medication, new symptoms, or something else! The whole process takes less than 15 minutes and could not be easier.
Response from Hello AlphaSep 24, 2024
Hey K Genet, We are so glad that you received such great care and in a timely matter! Thank you for taking the time to write a review! We really appreciate it!
customer
Company would not get pre authorization from doctor so that the meds would be covered by insurance.
Response from Hello AlphaSep 24, 2024
Hi, Thank you for bringing this to our attention. If you haven’t yet, please message our support team through our secure patient portal. Be sure to choose the corresponding thread for your condition or visit. This is to protect your privacy and ensure your care is safe and effective. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our support team will answer your questions. We appreciate your patience and understanding.
Casey
Wonderful experience with Hello Alpha.
Response from Hello AlphaSep 24, 2024
Hey Casey, We are so glad you had a wonderful experience! We appreciate the time you took to leave this review. Thanks for choosing Alpha!
customermel
great service
Response from Hello AlphaSep 20, 2024
Hi! Thank you!! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Franklin
I already gave my feedback in the portal
Response from Hello AlphaSep 17, 2024
Hi Franklin, Thank you for sharing your feedback. We take these concerns seriously, and we will share them with our team as we work to improve our service.
