Hello AlphaYour doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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customer
An error was made in my membership renewal price and was corrected right away once I emailed Fawn in member services. She also kept me updated through the process. Very efficient!
Response from Hello AlphaOct 7, 2024
Thanks so much for the review! Glad I could help! Let us know if you need anything in the future.
Shannon P.
Great customer service
Response from Hello AlphaOct 7, 2024
Hey Shannon, Thanks so much for telling us about your experience and we are happy to hear we have great customer service!
customer
It's a waste of money. Especiallly if you have any pre-existing conditions, they will just tell you to go see a doctor in person which defeats the whole purpose of the service.
Response from Hello AlphaOct 4, 2024
Hi, Thank you for sharing your feedback. We take these concerns seriously, and we will share them with our team as we work to improve our service. Please let us know if we can answer any questions.
Zenna C.
I don’t received my order yet and I’ve been two or three weeks. That’s not doing very good business. I really needed it already.
Response from Hello AlphaOct 4, 2024
Hi Zenna, We are very sorry about this. Thank you for bringing this to our attention. To protect your privacy, we handle all prescription management requests through our secure patient portal. If you haven’t yet, please message us there. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that your clinical team will answer your questions as soon as possible. We appreciate your patience and understanding.
customer
Amazing to work with, answer any question I have within a few hours. Very easy to work with and freiendly.
Response from Hello AlphaOct 4, 2024
Thanks so much for the review! We are glad you had a great experience!
customer
It’s been 3 weeks since my initial interview and still no meds.
Response from Hello AlphaSep 30, 2024
Hey, We are very sorry about this. Please see your patient portal as we have sent you a message.
Sherri H.
The website is very hard to navigate. I still have not received my order.
Response from Hello AlphaSep 30, 2024
Hi Sherri, I apologize for this. I will message you in your portal. We will make this right for you
Ty T.
Quick response, love it!
Response from Hello AlphaSep 30, 2024
Hey Ty, Thanks so much for the review! Glad we could help and have a fast turn around time!
