Hello AlphaYour doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Chad stacey H.
Hassle free. I had chicken pox as a child and lost eyelashes. I tried latisee and they grew back in as an adult. I’ve stopped using latisee and my eyelashes broke off again. It’s a lifetime comittment.you have made it easier.
Response from Hello AlphaMay 16, 2023
Hi Chad, Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Abigail N.
I guess this isn’t really a review but it seems like the best chance I have of getting someone to reply is writing on here, if there’s any way I can get a doctor to answer my messages that would be great, my name is Abigail Nichols
Response from Hello AlphaOct 15, 2022
Hi Abigail - thanks for writing in. Our care team will be reaching out to you in your Alpha patient dashboard regarding this: app.helloalpha.com/messages Please do not hesitate to message us if you have any additional questions or concerns.
Ofelia H.
I have my second 'appointment ' on 21st but have not taken a dose yet because no response to prior authorization. I mean....
Response from Hello AlphaOct 15, 2022
Hi Ofelia - thanks for writing in. Our care team will be reaching out to you in your Alpha patient dashboard regarding this: app.helloalpha.com/messages Please do not hesitate to message us if you have any additional questions or concerns.
Kerri S.
Incomplete prescription sent to pharmacy. Multiple attempts to contact provider over 3 days and still no reply.
Response from Hello AlphaOct 15, 2022
Hi Kerri - thanks for writing in. Our care team will be reaching out to you in your Alpha patient dashboard regarding this: app.helloalpha.com/messages Please do not hesitate to message us if you have any additional questions or concerns.
Jordan H.
Service has been great with Alpha. My insurance company and my local pharmacy have NOT been great but that isn't Alpha's fault. If you can get your meds from their own pharmacy partner you'll be better off if they have the stock. Highly recommend Alpha
Response from Hello AlphaMay 16, 2023
Hi Jordan, Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Sheena D.
I have sent SO many messages for a prior authorization and have heard nothing back. This is ridiculous.
Response from Hello AlphaOct 13, 2022
Hi Sheena, Thank you for contacting us. We apologize for the inconvenience(s) that you have experienced. At Alpha, we strive to provide the best care possible to our patients. Could you please let us know the email address that is associated with your helloalpha.com account so we can reach out to you through your messaging portal and address any concerns that you may have? Alternatively, please write to us at https://app.helloalpha.com/messages, and one of our staff will be happy to assist you. Thank you! Sincerely, Alpha Care Team.
Jennifer
Still waiting for a response. It’s been 6 days
Response from Hello AlphaOct 12, 2022
Hi Jennifer, Thank you for contacting us. We apologize for the inconvenience(s) that you have experienced. At Alpha, we strive to provide the best care possible to our patients. Could you please let us know the email address that is associated with your helloalpha.com account so we can reach out to you through your messaging portal and address any concerns that you may have? Alternatively, please write to us at https://app.helloalpha.com/messages, and one of our staff will be happy to assist you. Thank you! Sincerely, Alpha Care Team.
J W.
Still waiting on a response for the prior authorization. At this point the medication is going to lapse. I have been waiting since September 20th. I realize they are overwhelmed but this is ridiculous. I am sure a simple search of your database you will figure out who I am.
Response from Hello AlphaOct 12, 2022
Hi J Whitare, Thank you for contacting us. We apologize for the inconvenience(s) that you have experienced. At Alpha, we strive to provide the best care possible to our patients. Our care team will be reaching out to you in your Alpha patient dashboard regarding the issues you have described. Please do not hesitate to message us if you have any additional questions or concerns. Thank you! Sincerely, Alpha Care Team.
