Hello AlphaReviews of helloalpha.com

This is my second review. I felt compelled to do so again because I want new Alpha patients to sew a certain perspective. Just a few months ago, Alpha was easily managing their patient load and responding quickly to visits/questions/prior authorizations. And then the word was spreading like wildfire that Alpha was a great resource for the miraculous weight loss/T2 diabetes drug, Mounjaro. Seriously, 2 social media sites have very popular pages with people wanting Mounjaro, specifically being directed by current patients to use Alpha to get access to the medication. In the last few months, people's awareness of Alpha has exploded and the avalanche of new patients has temporarily put them behind in meeting the demand influx. If you were dealing with Alpha even 6-8 weeks ago, you were seeing a 24 hr turnaround for all requests. I'm a current patient and have felt the sting of longer response times or having to reach out more than once. But I know this is not Alpha's norm and they WILL make this right. My prescription has never been delayed and my NP has always been thorough in my follow up appointments and responding in detail to my questions. Growth is a great problem to have, but it can be frustrating to impatient patients 🙃 I hope everyone can give Alpha some serious grace while they put more resources in play to care for patients. From communication I had this week with customer care, they are owning the delays and profusely apologizing for them. And please, please remember that our medical professionals are front-line to almost 3 years of pandemic fallout and need our patience and understanding every time we can extend it. Thank you Alpha Team!

Met my needs. Responsive and professional.

Waste of time and money. They told me that they were sending my med to prior authorization but 10 days later they messaged me that they will not send it and that i need to wb to them so they can take another 10 days to get back to me. This isn’t What i signed up for!! No help at all

Everything is automated. This sounds nice, until there is nobody to contact because you have not received your medicine. Everything is great until you need to talk to an actual person, the call center hangs up after 4 minutes. After repeated attempts there has been zero in human contact after 3 hours. Good luck if there is an emergency. I would not recognize.

I have been using them and paying for their services for about a year now. I needed a refill currently for meds and have messaged multiple times over the last 2 weeks and now I'm almost completely out of my meds but I can't get any response through there messaging system other than they apologize for the long wait. Well that does not help.. I will be canceling and expect a full refund. So much for caring for the people

I am waiting on a prior authorization for a medication that I am out of. No response to any messages, even though I am outside of the 72 hr window that they claim to respond within. Absolutely 100% do not recommend this company. I will be switching, but I am extremely unhappy that I have wasted $35 of my own money on this.

I have been messaging all week and getting no response. I am trying to get status on my prescription for Mounjaro (3 month supply) sent to my pharmacy of choice. I haven't been able to find a phone number for hello alpha either.

I got prescribed Mounjaro have reached out to the support team no one has responded concerning my prescription on file. Even went smooth in the beginning having hope I can get my prescription at the pharmacy.