Hello AlphaReviews of helloalpha.com

I’ve been waiting to hear from my provider about escalating my dose of Mounjaro and have not heard from anyone after sending messages to their support staff and providers. After 4 days, my visit has not been reviewed. It takes days for my pharmacy to order the medication so I will already be behind on my dosing schedule. I use Mounjaro for weight loss with the hopes of controlling my diabetes. This isn’t just about how I look, this is for my health. I am so upset with Alpha for leaving me in the dark like this. I paid for my visit and even paid for the yearly membership so that I can support their business and have an ongoing long-term provider to help address my diabetes goals. I feel like their service used to be much better and has taken a sharp nosedive in their service. I’m beyond disappointed, at this point I feel angry, betrayed, and scammed. [First update] Two days after alpha sent me their response and stated my eval was marked as urgent, I have yet to receive a response from my provider. No one has completed my evaluation. I am sending a formal complaint to the Washington department of health and attorney general, as well as making a consumer complaint. As a provider of healthcare they need to do better. [Second update] Alpha contacted me quickly after I spoke out about my frustration and threatened to report them to state agencies. My medication was finally sent to my pharmacy. I am disappointed that it takes this much effort to receive care and simply don’t have the patience for this type of fight every single month so I am really hoping they get their operation under control in the next month, otherwise I will be asking for the cost of my yearly pre-paid membership to be refunded and moving on.

I have been using alpha medical for roughly 6 months now for various reasons. It is so quick and easy and much more convenient than going to the doctor!

Everyone has been awesome here. They actually listen to what I need and what I say. My old Dr always just shrugged it off like it was nothing just because I wasn't wheezing when I came in there.

I switched from Push to Alpha for my Mounjaro Rx a couple months. I heard that that Alpha was quick and more affordable. Well the first month they were great and quick to respond. This month not so much. I paid the $35 for my visit on 10/11/22 and still no response from the dr on my refill. Not sure how you can take someone’s money but not provide a service in a timely manner. So how do I get my meds so that I’m not late taking my injection? Do I have to take my complaint to social platforms to get what I paid for? Those social platforms are how you guys became so popular. I’m sure people will start going elsewhere once they hear that you take everyone’s money but don’t provide a service to them. If you reach out to me and make this right or explain why I’ve had to wait so long I will be glad to remove my review but at this point I feel that everyone needs to know before handing you their money and business. Update: Shortly after posting this review my dr responded with my Rx. Not sure if that was a coincidence or not.

I have told them to cancel twice and they don't

I put in a request on Wednesday to Alpha Medical and now it's Sunday with no response. Sent numerous messages and called and left messages. They take your money and dont respond. I'm yet to get a response or the medication called in 5 days later.

I am struggling to get a response from Alpha regarding my prescription. I have paid multiple fees and yet to receive a response to my issue. I have messaged multiple times and even sent a Facebook message with hopes for a response. I have now been without my med over two weeks.

Very helpful and fast response time.