Hello AlphaReviews of helloalpha.com

It has been over 72 hours and I have not heard anything about my prescription refill. I have tried to call several times and no one ever answers. They have charged my card $35 and I have received no response and no refill sent into my pharmacy. Beyond frustrated.

I have been very pleased with Alpha's service until now. I submitted my follow up information for my monthly check in (which I was charged for) almost a week ago and have heard nothing. I have sent a message and have heard nothing. I know they are very busy and trying to accommodate everyone, but I'm worried that this is going to be something that will happen every month. If they 're not able to keep up I'd like to have my money back for this month and I will start looking for a new provider.

After some back and forth messages due to some side effects I was having and asking for a lower dose Alpha came through for me. Today they were very responsive and I received messages from the PA and the RN helping me with my issues. Initial visits ARE taking longer than usual, but they did mention for weight loss they respond within 5 days, which they did in 4 (I had miscalculated.) I can only suggest to start your visit early so you are not late on your dose and it should work out. I am happy and will continue my care with Alpha. Thank you!

I am very disappointed with the care I have received recently. I cannot get a response from anyone. I have sent messages through the patient portal and called the phone number listed on their website during operating times. It has been 6 days and no one has responded to me. I haven’t even gotten an automated response. How am I supposed to stay consistent with medications when I can’t get a response within a week? I am planning to switch care if I do not get a response within the next day.

I know alpha medical is busy with new customers but why not stop taking new customers and take care of your existing customers until you’re caught up. I’ve been waiting over a week for my prescription . But they took my payment right away !!!

I submitted my monthly check in form (for my 3rd refill of Mounjaro to include a question) on Tuesday and as today, Sunday, still no response to my refill and question. In the beginning It was a 2 day response when I submitted my form and now it’s about week (assuming they respond soon). It could be longer and at that point you’re out of the drug…. I guess I need to find another provider who care to assist their patients in a timely manner. Very disappointing. Sue Petras I added my name which is on my account. You should be able to find me.

I submitted a return visit 5 days ago. They have my payment and I have been charged. The account screen says waiting for your provider to review…..well so am I. My pharmacy orders the medication so now I will be without and off track. I don’t want my money back I want a provider to complete my return visit. I understand growing but not at the expense of prior customers. UPDATE: they messaged me and said that they have high volumes but are prioritizing their established patients. HOWEVER, I am an established patient for several months. They stated that response time is 5-7 days even though the site still says 72 hours. I am on day 6 now. We are okay with long waits of 5-7 days but be upfront and change your 72 hour messaging to reflect so that we can plan our medication refills around the timeline. UPDATE: I did finally get my script. The provider is really nice however the support staff, not so much. I will still use this service but will submit two weeks in advance for a script.

No response from company 4 days late on medication refill paid my money answered questions there respond is they are busy