Hello AlphaReviews of helloalpha.com

Look at these horrible reviews! My first 2 months with Alpha went fine, but now... days later, multiple messages and NO RESPONSE! They had no problem charging my credit card 4 days ago, but obviously, they have a problem responding to patients. When I signed up with the alpha, they claimed of 24 hour response time, and due to the increase of their case loads, it was moved to 72 hours, which I was fine with. However, it's now way past 72 hours and still no response. I'm hoping that someone will look into this, refill my prescription within the next 24 hours, otherwise, I'm disputing the charges and changing to another provider with a different medical group. I really feel that this is horrible patient care, and obviously, based on all the negative reviews I'm not the only one.

I am a new patient I’ve been waiting since 25 October for a weight-loss consultation. I answer all the questions it said up to 72 hours it’s been a lot longer than that. This is ridiculous I had no people who went on here and you answered them right away. This is unacceptable. I don’t even know if I’m getting medication I don’t know what’s going on but nobody has answered me. Kelly holt

*** They’ve responded apologized and sent in my script, the wait was unusually long but they did correct. Raising my score *** I submitted a return visit on October 25th, it’s 6 days without a response. I’ve also sent messages without an answer. I’ve always had a great experience until now. All I need is a refill of my medication sent in. My medication has to be ordered so now if it ever gets sent in I will be off track or I will lose my money I spent on a return visit and not get the needed medication. Extremely disappointed.

Started with Alpha around the first of August for weight loss. Only a few hiccups until now. It has been 5 days since return visit was completed. I am still waiting approval. I have sent messages but as of today no response. I really would prefer to stay with Alpha but may be forced to use another provider😟

I’m starting to think this place is a joke. When I first started with Hello Alpha, it was great. However, last month my prescription was “sent in”, but the pharmacy never received it. I messaged both my “doctor” and alpha support. Alpha support NEVER responded to any messages. I called, that’s definitely a joke. Then my doctor finally responded and resent it. Now it’s a month later, and I do my follow up appointment. First, they switched my doctor I’ve had all this time (no idea why). It’s been over 4 days and nobody has reviewed my follow up to renew my meds. My meds are due in 3 days. I don’t know what to do.

I am on Mounjaro for weight loss. My follow up visit was 10/25/22. They always in the past responded to visits and messages within 24 hours. It is now 10/30/22 5 days later. They took my $35 but no prescription yet. Says pending doctors approval for 5 days. I sent a secure message Friday. No response. I have been using the service since April with no major problems until now. I am now 2 days past when my next dose was due. This medication has to be special ordered by the pharmacy each time its prescribed so it takes awhile to get. Ridiculous. Don't take patients money until the service has been provided. Fee just jumped from $30 to $35 each visit and the service level dropped tremendously with the $5 raise. Please get it together and figure this out. Stop accepting new cases if you can't handle the ones you already have.

10/31/22 Edit after reply from Alpha & my pharmacy- Apparently a prescription was sent, however not for the medication the Dr prescribed on the 17th! STILL WAITING. Good thing my medication isnt a life saving medication because i would be DEAD! 2nd visit- Paid, waited 5 days for Dr to respond to say she sent prescription. More than a week later and several messages to Alpha, pharmacy still doesn't have prescription & no response to me from Alpha.

I have been waiting nearly a week for a response from my visit for a prescription & I have heard nothing. I paid for the visit but Alpha has not responded after a few back and forth messages. I have sent additional messages but again no response. Very disappointed and now looking for other telehealth platforms.