Kelli W.
Waste of Time and Money
Don’t waste your money. If any problems pop up (insurance, pharmacy, etc) they won’t help you. They never even responded to me when I messaged them for help. Prior authorizations take excessively long to process. They have a number that’s supposed to allow you to talk to someone.. but I somehow managed to be disconnected before speaking to someone the dozen times I tried calling. I gave up dealing with them.
Response from Hello AlphaNov 3, 2022
Hi Kelli, Thank you for sharing this feedback with us. We appreciate you letting us know where we can improve our service. We take your feedback seriously and will share it with the team.



