Hello AlphaYour doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing6,611 approved reviews, newest moderated first
Neva F.
You are easy to use. Easy to pay, shipment comes on time. No issue. questions are promptly replied to.
Response from Hello AlphaNov 8, 2022
Hi Neva, Thank you so much for sharing your experience and for your kind words! We appreciate the time you took to leave this review. We’re grateful for patients like you, and look forward to your next visit with us.
Jazmine R.
I never got my prescription
Response from Hello AlphaNov 8, 2022
Hi Jazmine, Thank you for bringing this to our attention. If you haven’t already done so, please send a secure message to your pharmacy team via our secure platform. Be sure to choose the corresponding thread for your condition or visit. This is to respect your privacy and ensure your care is safe and effective. Although there are longer wait times for responses to messages, we assure you that our pharmacy team will answer your questions. If you’re receiving medication from your preferred pharmacy, you may be able to make changes by contacting them directly to pause, resume, skip a refill, or to transfer a prescription. We appreciate your patience and understanding as we work to resolve delays.
lee
***UPDATE: I received a very quick notification from Alpha explaining that they have been overwhelmed, and are not accepting new patients until their existing patients are taken care of. I appreciate their quick response. I also received an explanation of charges to my card, but I still have questions about that. I will deal with that later. They have asked for a 7 day turn around on refill request.*** My card on file has been charged twice, and I have yet to receive a refill on my Mounjaro. I don't know how this program is supposed to help if I can't get my meds on time. I'm so very disappointed, because this is actually working. I'm at a loss for what to do. They do not answer their messages, but they are very quick to charge my credit card.
Response from Hello AlphaNov 7, 2022
Hi lee, Thank you for bringing this to our attention. We’re continuing to experience high demand for our services, resulting in longer wait times. Please allow time for your clinical team to respond on our secure messaging platform. This is to respect your privacy and ensure your care is safe and effective. We appreciate your patience while we work to scale our team to meet this demand. We hear you, and expect to resolve these delays soon.
Nicole
I have been waiting for 4 days for a response. I have used them since August and this is the first delay I have experienced. And if Alpha health is going to respond to this review could they please provide a real answer and not just a generic response. Real answers go a long way.
Response from Hello AlphaNov 7, 2022
Hi Nicole, Thank you for bringing this to our attention. We’re continuing to experience high demand for our services, resulting in longer wait times. Please allow time for your clinical team to respond on our secure messaging platform. This is to respect your privacy and ensure your care is safe and effective. We appreciate your patience while we work to scale our team to meet this demand. We hear you, and expect to resolve these delays soon.
Khrystian H.
I have been treated by hello alpha since December and my treatment has been amazing. The doctors are responsive and I have lost so much. Fast forward. I took my last shot of my 10 mg moujarno last Wednesday 11/2. On 10/31 knowing it was the last of the 4 shots I responded to my provider per her message from the previous month. I completed my follow up visit, reported my weight loss and inches and also told her I had no reactions so I would like to increase to 12.5mg per her request for me to let her know if I want to stay at the 10 or increase. It is not Sunday 11/6. I have messaged the dr part of my contacts 3 times since the 48-72 hours is long over. I have also repeated sent customer support messages. I have no response back and it is 6 days!! I try to see if I can submit my visit again but every time is says thank you you completed your visit and that the dr will be in touch in 48-72 hours. I take my next shot Wednesday. I don’t have any left. My pharmacy usually needs a day to order the medicine. Last time when I switched medicines and I had to skip a week I felt like garbage. I can’t figure out how to get someone to help me and call in my refill and why this time after 10 months and seeing them for my birth control, Weightloss and a nutritionist I can’t get a response. Help!!
Response from Hello AlphaNov 7, 2022
Hi Khrystian, Thank you for bringing this to our attention. We’re continuing to experience high demand for our services, resulting in longer wait times. Please allow time for your clinical team to respond on our secure messaging platform. This is to respect your privacy and ensure your care is safe and effective. We appreciate your patience while we work to scale our team to meet this demand. We hear you, and expect to resolve these delays soon.
Kathryn A.
This is my 3rd month of using Alpha’ it started out good, now my 3rd appointment was 6.5 days ago and I still haven’t heard from my provider! I’m a Diabetic and it seems like it don’t even matter to them if I have my medication of not! This will be my last time using them’. Very upset!’
Response from Hello AlphaNov 7, 2022
Hi Kathryn, Thank you for bringing this to our attention. We’re continuing to experience high demand for our services, resulting in longer wait times. Please allow time for your clinical team to respond on our secure messaging platform. This is to respect your privacy and ensure your care is safe and effective. We appreciate your patience while we work to scale our team to meet this demand. We hear you, and expect to resolve these delays soon.
Melanie
Do Not Use !!!! Read complaints on BBB and filed one myself! They DO NOT RESPOND - they process and take your money - then never respond - site originally stated 24-48 hours for responses - now it states they are busy with high volume and it is 72 hours. It has been OVER 72 hours - no response Do Not Use !!!
Response from Hello AlphaNov 7, 2022
Hi Melanie, Thank you for bringing this to our attention. We’re continuing to experience high demand for our services, resulting in longer wait times. Please allow time for your clinical team to respond on our secure messaging platform. This is to respect your privacy and ensure your care is safe and effective. We appreciate your patience while we work to scale our team to meet this demand. We hear you, and expect to resolve these delays soon.
Christina L.
Although it takes a few days to get a response, they are always happy to help and take care of what you need
Response from Hello AlphaNov 7, 2022
Hi Christina, Thank you so much for sharing your experience and for your kind words! We appreciate the time you took to leave this review. We’re grateful for patients like you, and look forward to your next visit with us.
