Sally C.
They take forever to reply!
They used to be good, until they became overwhelmed. They used to respond to me and get my prescription refilled in 24 hours. Not anymore! These past 2 follow up visits are causing me to have a gap between refills. Meaning I have no choice but to skip 2 or 3 days of meds in a row, as I wait for them to respond. This is not ideal when you're required to take your med daily. I'M TAKING MY BUSINESS ELSEWHERE!
Response from Hello AlphaNov 11, 2022
Hi Sally, Thank you for bringing this to our attention. We’re continuing to experience high demand for our services, resulting in longer wait times. Please allow time for your clinical team to respond on our secure messaging platform. This is to respect your privacy and ensure your care is safe and effective. We appreciate your patience while we work to scale our team to meet this demand. We hear you, and expect to resolve these delays soon.



