Hello AlphaReviews of helloalpha.com

Response from Hello AlphaNov 15, 2022

Hi Ranelle, Thank you for sharing this feedback with us. We appreciate you letting us know where we can improve our service. We take your feedback seriously and will share it with the team.

Response from Hello AlphaNov 15, 2022

Hi Allison, Thank you for sharing your continued feedback with us. We appreciate you letting us know how we can improve our service. We take your feedback seriously and will share it with the team. We are unable to provide a response to your specific concerns in a public forum. This is in consideration for your protected health information, privacy, and safety. If you haven’t already done so, please send a secure message to your clinical team via our secure platform. Be sure to choose the corresponding thread for your condition or visit. This is to respect your privacy and ensure your care is safe and effective. Additionally, this will ensure we have access to all relevant information and account details. It may be helpful to know that messages are prioritized based on medical urgency and the order received. Although there are longer wait times for responses to messages, we assure you that your provider will answer your questions.

Response from Hello AlphaNov 15, 2022

Hi HB, Thank you so much for sharing your experience and for your kind words! We appreciate the time you took to leave this review. We’re grateful for patients like you, and look forward to your next visit with us.

Response from Hello AlphaNov 15, 2022

Hi Crystal, Thank you for bringing this to our attention. If you haven’t already done so, please send a secure message to your support team via our secure platform. Be sure to choose the corresponding thread for your condition or visit. This is to respect your privacy and ensure your care is safe and effective. Although there are longer wait times for responses to messages, we assure you that our team will address your concerns. We appreciate your patience and understanding as we work to resolve delays.

Response from Hello AlphaNov 14, 2022

Hi Kristen, Thank you for bringing this to our attention. We’re continuing to experience high demand for our services, resulting in longer wait times. Please allow time for your clinical team to respond on our secure messaging platform. This is to respect your privacy and ensure your care is safe and effective. We appreciate your patience while we work to scale our team to meet this demand. We hear you, and expect to resolve these delays soon.

Response from Hello AlphaNov 14, 2022

Hi Keri, Thank you for bringing this to our attention. Please send a secure message to your provider for all clinical concerns. This is to respect your privacy and ensure we address any medical concerns appropriately. Although there are longer wait times for responses to messages, we assure you that your provider will answer your questions. If you are experiencing a medical emergency, please seek immediate care or call 911. If you’re in a mental health crisis, please contact 988. Our service is not intended for emergency medical situations.

Response from Hello AlphaNov 11, 2022

Hi Misty, Thank you so much for sharing your experience and for your kind words! We appreciate the time you took to leave this review. We’re grateful for patients like you, and look forward to your next visit with us.

Response from Hello AlphaNov 11, 2022

Hi Kaitlyn, Thank you for bringing this to our attention. We handle all prescription management requests through our secure messaging platform. This is to protect your privacy and ensure we have all relevant information and access to your prescription details. Although there are longer wait times for responses to messages, we assure you that your clinical team will answer your questions. If you’re receiving medication from your preferred pharmacy, you may be able to make changes by contacting them directly to pause, resume, skip a refill, or to transfer a prescription. We appreciate your patience and understanding as we work to resolve delays.